Question Title PERSONAL LINES Question Title * 1. How would you rate our Personal Lines quote turnaround time? Slow Prompt Slow Prompt Question Title * 2. How fast would you consider our Personal Lines policy issuance turnaround time? Slow Prompt Slow Prompt Question Title * 3. Do you find value in the new business acknowledgment letter? Not at all Absolutely Not at all Absolutely Question Title * 4. How would you rate our Personal Lines Department's overall customer service? Poor Fantastic Poor Fantastic Question Title * 5. Do you find value in our renewal notification letter? Not at all Absolutely Not at all Absolutely COMMERCIAL LINES Question Title * 6. How would you rate our Commercial Lines quote turnaround time? Slow Prompt Slow Prompt Question Title * 7. How fast would you consider our Commercial Lines policy issuance turnaround time? Slow Prompt Slow Prompt Question Title * 8. Do you find value in the new business acknowledgment letter? Not at all Absolutely Not at all Absolutely Question Title * 9. How would you rate our Commercial Lines Department's overall customer service? Poor Fantastic Poor Fantastic Question Title * 10. Do you find value in our renewal notification letter? Not at all Absolutely Not at all Absolutely GENERAL QUESTIONS Question Title * 11. How many years have you been using Hull & Company? I just started using Hull & Company. 1 - 2 years 3 - 5 years 5 - 7 years 7 - 9 years 10+ years Question Title * 12. How fast do you think our overall response time is at Hull & Company Northwest? Very slow Very fast Very slow Very fast Question Title * 13. How would you rate our overall product knowledge? Poor Excellent Poor Excellent Question Title * 14. How likely would you be to recommend Hull & Company for surplus lines risk? Unlikely Very likely Unlikely Very likely Question Title * 15. How would you rate the quality of your overall experience with Hull & Company? Poor Excellent Poor Excellent Question Title * 16. If you could do anything to improve your experience with Hull & Company, what would it be? Done
