Complaint Center Consumer Satisfaction Survey

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* 1. Please rate how effective you thought the complaint mediation process was:

a complete waste of my time

I’m not happy with the result, but I understand why

it could be better, but overall a good process

a perfect way to resolve disagreements

a complete waste of my time

I’m not happy with the result, but I understand why

it could be better, but overall a good process

a perfect way to resolve disagreements

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* 2. Did you call the Complaint Center before submitting your complaint in writing?

YES

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* 3. How did you submit your complaint?

Fax

Mail

In-Person

Online

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* 4. Did you receive a quick acknowledgement of your complaint from our agency?

YES

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* 5. Was it clear to you what to expect from the process?

YES

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* 6. Did you find our staff knowledgeable about your situation?

YES

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* 7. Did you find our staff helpful?

YES

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* 8. Were you satisfied with the communication that you received?

YES

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* 9. Did you get the result you were hoping for?

YES

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* 10. How likely are to you to recommend that someone else file a complaint with our agency?

not at all

possibly

probably

definitely

not at all

possibly

probably

definitely

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* 11. Do you have any suggestions for ways for us to improve our service or process?

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* 12. Do you have any general comments about your experience?

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* 13. Would you like someone to contact you about your responses to this survey?

Yes