Hollis Social Library Community Survey

Hollis Social Library invites you to complete this survey so we can learn more about your experiences with our services, programs, staff, and facilities. The library is engaged in a strategic planning process and your responses will help inform our future plans. Even if you do not have a library card or have not visited the library recently, your responses are important for future planning purposes. The survey will close at the end of business on Friday, February 3.

All responses are strictly confidential and no information will be shared that identifies respondents. The survey report will be used to inform future collections, services, programs, and spaces.

If you have any questions about this survey or would like assistance in responding, please contact Tanya Griffith, (603) 465-7721 or director@hollislibrary.org.

This survey should take you about 8 minutes to complete (but feel free to take as much time as you need). Please be sure to review each question (even if you do not respond) and click DONE at the end to submit your responses. Your responses are not saved until you click DONE. If you close the survey before you click DONE, you will not be able to go back to your responses.

Thank you for your time!

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* 1. Do you have a Hollis Social Library card?

Yes

No, and I don't have a card from any other library.

Not sure

No, but I do have a card from another library. (Please specify the library below.)

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* 2. If you do not have a Hollis Social Library card or do not use the library, please indicate the reason below. (Check all that apply.)

I am too busy to use the library.

I don't know if I'm eligible to get a card.

The library is too far from home.

The library's hours are not convenient for my schedule.

I do not have transportation.

I use the library at my school/college.

I primarily use a neighboring public library.

I buy my own books, magazines, movies, and music.

Everything I want/need I can get on my phone/tablet/computer.

I don't know what the library has to offer me.

The library doesn't have anything I want or need.

I am unable to pay my fines or lost book fees.

I do not want to pay fines or lost book fees.

I do not feel comfortable at the library.

Everyone in my household shares a library card.

N/A - I have a card.

Other (please specify)

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* 3. If you frequently use another public library in the area, please indicate which library and what you like about that library.

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* 4. Please indicate how frequently you use the following services offered by Hollis Social Library.

	Frequently	Occasionally	Rarely	Never
Browse and borrow materials	Browse and borrow materials Frequently	Browse and borrow materials Occasionally	Browse and borrow materials Rarely	Browse and borrow materials Never
Download eBooks and digital audiobooks	Download eBooks and digital audiobooks Frequently	Download eBooks and digital audiobooks Occasionally	Download eBooks and digital audiobooks Rarely	Download eBooks and digital audiobooks Never
Access information or conduct research	Access information or conduct research Frequently	Access information or conduct research Occasionally	Access information or conduct research Rarely	Access information or conduct research Never
Attend a program	Attend a program Frequently	Attend a program Occasionally	Attend a program Rarely	Attend a program Never
Use the children's area	Use the children's area Frequently	Use the children's area Occasionally	Use the children's area Rarely	Use the children's area Never
Use a computer or Wi-Fi	Use a computer or Wi-Fi Frequently	Use a computer or Wi-Fi Occasionally	Use a computer or Wi-Fi Rarely	Use a computer or Wi-Fi Never
Use a printer	Use a printer Frequently	Use a printer Occasionally	Use a printer Rarely	Use a printer Never
Use the copier or fax	Use the copier or fax Frequently	Use the copier or fax Occasionally	Use the copier or fax Rarely	Use the copier or fax Never
Read (in the library)	Read (in the library) Frequently	Read (in the library) Occasionally	Read (in the library) Rarely	Read (in the library) Never
Request or pick-up materials	Request or pick-up materials Frequently	Request or pick-up materials Occasionally	Request or pick-up materials Rarely	Request or pick-up materials Never
Ask for assistance	Ask for assistance Frequently	Ask for assistance Occasionally	Ask for assistance Rarely	Ask for assistance Never
Get one-on-one tech help	Get one-on-one tech help Frequently	Get one-on-one tech help Occasionally	Get one-on-one tech help Rarely	Get one-on-one tech help Never
Accompany someone else or meet a friend	Accompany someone else or meet a friend Frequently	Accompany someone else or meet a friend Occasionally	Accompany someone else or meet a friend Rarely	Accompany someone else or meet a friend Never
Attend a used book sale	Attend a used book sale Frequently	Attend a used book sale Occasionally	Attend a used book sale Rarely	Attend a used book sale Never
Enjoy a comfortable environment	Enjoy a comfortable environment Frequently	Enjoy a comfortable environment Occasionally	Enjoy a comfortable environment Rarely	Enjoy a comfortable environment Never
Study or work remotely	Study or work remotely Frequently	Study or work remotely Occasionally	Study or work remotely Rarely	Study or work remotely Never

Other (please specify)

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* 5. What would make it easier for you to use the library?

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* 6. How satisfied are you with the Hollis Social Library overall?

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

N/A

Very Satisfied

Satisfied

Neutral

Dissatisfied

Very Dissatisfied

N/A

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* 7. Please rate how satisfied you are overall with the following aspects of the library.

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
Selection in the library's collections	Selection in the library's collections Very Satisfied	Selection in the library's collections Satisfied	Selection in the library's collections Neutral	Selection in the library's collections Dissatisfied	Selection in the library's collections Very Dissatisfied	Selection in the library's collections N/A
Ease of access to library collections	Ease of access to library collections Very Satisfied	Ease of access to library collections Satisfied	Ease of access to library collections Neutral	Ease of access to library collections Dissatisfied	Ease of access to library collections Very Dissatisfied	Ease of access to library collections N/A
Library facility	Library facility Very Satisfied	Library facility Satisfied	Library facility Neutral	Library facility Dissatisfied	Library facility Very Dissatisfied	Library facility N/A
Atmosphere in the library	Atmosphere in the library Very Satisfied	Atmosphere in the library Satisfied	Atmosphere in the library Neutral	Atmosphere in the library Dissatisfied	Atmosphere in the library Very Dissatisfied	Atmosphere in the library N/A
Customer service	Customer service Very Satisfied	Customer service Satisfied	Customer service Neutral	Customer service Dissatisfied	Customer service Very Dissatisfied	Customer service N/A
Technology available at the library	Technology available at the library Very Satisfied	Technology available at the library Satisfied	Technology available at the library Neutral	Technology available at the library Dissatisfied	Technology available at the library Very Dissatisfied	Technology available at the library N/A
Library website	Library website Very Satisfied	Library website Satisfied	Library website Neutral	Library website Dissatisfied	Library website Very Dissatisfied	Library website N/A
Library events	Library events Very Satisfied	Library events Satisfied	Library events Neutral	Library events Dissatisfied	Library events Very Dissatisfied	Library events N/A
How well my culture and interests are represented in the library's collections and book displays	How well my culture and interests are represented in the library's collections and book displays Very Satisfied	How well my culture and interests are represented in the library's collections and book displays Satisfied	How well my culture and interests are represented in the library's collections and book displays Neutral	How well my culture and interests are represented in the library's collections and book displays Dissatisfied	How well my culture and interests are represented in the library's collections and book displays Very Dissatisfied	How well my culture and interests are represented in the library's collections and book displays N/A
How well my culture and interests are represented in the library's events	How well my culture and interests are represented in the library's events Very Satisfied	How well my culture and interests are represented in the library's events Satisfied	How well my culture and interests are represented in the library's events Neutral	How well my culture and interests are represented in the library's events Dissatisfied	How well my culture and interests are represented in the library's events Very Dissatisfied	How well my culture and interests are represented in the library's events N/A

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* 8. For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?

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* 9. Please rate the following library services, collections, programs, and spaces in terms of their value to you and your family.

	Very valuable	Valuable	Neutral	Slightly valuable	Not valuable at all	Not aware this was available at the library
Physical materials to check out	Physical materials to check out Very valuable	Physical materials to check out Valuable	Physical materials to check out Neutral	Physical materials to check out Slightly valuable	Physical materials to check out Not valuable at all	Physical materials to check out Not aware this was available at the library
Digital materials to download (eBooks)	Digital materials to download (eBooks) Very valuable	Digital materials to download (eBooks) Valuable	Digital materials to download (eBooks) Neutral	Digital materials to download (eBooks) Slightly valuable	Digital materials to download (eBooks) Not valuable at all	Digital materials to download (eBooks) Not aware this was available at the library
Databases	Databases Very valuable	Databases Valuable	Databases Neutral	Databases Slightly valuable	Databases Not valuable at all	Databases Not aware this was available at the library
Use of a computer or printer	Use of a computer or printer Very valuable	Use of a computer or printer Valuable	Use of a computer or printer Neutral	Use of a computer or printer Slightly valuable	Use of a computer or printer Not valuable at all	Use of a computer or printer Not aware this was available at the library
Getting help from staff	Getting help from staff Very valuable	Getting help from staff Valuable	Getting help from staff Neutral	Getting help from staff Slightly valuable	Getting help from staff Not valuable at all	Getting help from staff Not aware this was available at the library
Using the library's free WiFi	Using the library's free WiFi Very valuable	Using the library's free WiFi Valuable	Using the library's free WiFi Neutral	Using the library's free WiFi Slightly valuable	Using the library's free WiFi Not valuable at all	Using the library's free WiFi Not aware this was available at the library
Making copies or sending a fax	Making copies or sending a fax Very valuable	Making copies or sending a fax Valuable	Making copies or sending a fax Neutral	Making copies or sending a fax Slightly valuable	Making copies or sending a fax Not valuable at all	Making copies or sending a fax Not aware this was available at the library
Homebound delivery	Homebound delivery Very valuable	Homebound delivery Valuable	Homebound delivery Neutral	Homebound delivery Slightly valuable	Homebound delivery Not valuable at all	Homebound delivery Not aware this was available at the library
Attending events	Attending events Very valuable	Attending events Valuable	Attending events Neutral	Attending events Slightly valuable	Attending events Not valuable at all	Attending events Not aware this was available at the library
Reading (in the library)	Reading (in the library) Very valuable	Reading (in the library) Valuable	Reading (in the library) Neutral	Reading (in the library) Slightly valuable	Reading (in the library) Not valuable at all	Reading (in the library) Not aware this was available at the library
Working or studying	Working or studying Very valuable	Working or studying Valuable	Working or studying Neutral	Working or studying Slightly valuable	Working or studying Not valuable at all	Working or studying Not aware this was available at the library
Access to museum passes	Access to museum passes Very valuable	Access to museum passes Valuable	Access to museum passes Neutral	Access to museum passes Slightly valuable	Access to museum passes Not valuable at all	Access to museum passes Not aware this was available at the library

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* 10. Considering the library's specific collections, please rate the following collections in terms of their value to you or your family.

	Very valuable	Valuable	Neutral	Slightly valuable	Not valuable at all
Physical books	Physical books Very valuable	Physical books Valuable	Physical books Neutral	Physical books Slightly valuable	Physical books Not valuable at all
Ebooks	Ebooks Very valuable	Ebooks Valuable	Ebooks Neutral	Ebooks Slightly valuable	Ebooks Not valuable at all
Audiobooks	Audiobooks Very valuable	Audiobooks Valuable	Audiobooks Neutral	Audiobooks Slightly valuable	Audiobooks Not valuable at all
Large print books	Large print books Very valuable	Large print books Valuable	Large print books Neutral	Large print books Slightly valuable	Large print books Not valuable at all
DVDs	DVDs Very valuable	DVDs Valuable	DVDs Neutral	DVDs Slightly valuable	DVDs Not valuable at all
Magazines or newspapers	Magazines or newspapers Very valuable	Magazines or newspapers Valuable	Magazines or newspapers Neutral	Magazines or newspapers Slightly valuable	Magazines or newspapers Not valuable at all
Historical Reference	Historical Reference Very valuable	Historical Reference Valuable	Historical Reference Neutral	Historical Reference Slightly valuable	Historical Reference Not valuable at all
Video games	Video games Very valuable	Video games Valuable	Video games Neutral	Video games Slightly valuable	Video games Not valuable at all

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* 11. What do you value most about the library's spaces and the experiences you've had in the library? What updates or improvements would make the library's building better?

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* 12. Where do you learn about what is going on at the library?

Library email newsletter

Library website

Library staff

Digital slideshow above the circulation desk

Flyer or poster in the library

Friends of the Hollis Social Library

Facebook

Instagram

Twitter

Local newspaper

From a friend

From the schools

From a community organization or church

Community event

Other (please specify)

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* 13. Where are other places that you get news about the Hollis community?

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* 14. We are thinking about where to focus our resources over the next several years. As you think about your next 4 years, please rate the items below based on your level of interest.

	Very interested	Interested	Neutral	Slightly interested	Not at all interested
Print Books	Print Books Very interested	Print Books Interested	Print Books Neutral	Print Books Slightly interested	Print Books Not at all interested
Magazines or Newspapers	Magazines or Newspapers Very interested	Magazines or Newspapers Interested	Magazines or Newspapers Neutral	Magazines or Newspapers Slightly interested	Magazines or Newspapers Not at all interested
DVDs	DVDs Very interested	DVDs Interested	DVDs Neutral	DVDs Slightly interested	DVDs Not at all interested
Music CDs	Music CDs Very interested	Music CDs Interested	Music CDs Neutral	Music CDs Slightly interested	Music CDs Not at all interested
Digital eBooks	Digital eBooks Very interested	Digital eBooks Interested	Digital eBooks Neutral	Digital eBooks Slightly interested	Digital eBooks Not at all interested
Digital audiobooks	Digital audiobooks Very interested	Digital audiobooks Interested	Digital audiobooks Neutral	Digital audiobooks Slightly interested	Digital audiobooks Not at all interested
Streaming TV series	Streaming TV series Very interested	Streaming TV series Interested	Streaming TV series Neutral	Streaming TV series Slightly interested	Streaming TV series Not at all interested
Streaming Movies	Streaming Movies Very interested	Streaming Movies Interested	Streaming Movies Neutral	Streaming Movies Slightly interested	Streaming Movies Not at all interested
Improving/updating the library facility	Improving/updating the library facility Very interested	Improving/updating the library facility Interested	Improving/updating the library facility Neutral	Improving/updating the library facility Slightly interested	Improving/updating the library facility Not at all interested
Increasing outreach and partnerships with community organizations	Increasing outreach and partnerships with community organizations Very interested	Increasing outreach and partnerships with community organizations Interested	Increasing outreach and partnerships with community organizations Neutral	Increasing outreach and partnerships with community organizations Slightly interested	Increasing outreach and partnerships with community organizations Not at all interested
Programs for seniors (age 60+)	Programs for seniors (age 60+) Very interested	Programs for seniors (age 60+) Interested	Programs for seniors (age 60+) Neutral	Programs for seniors (age 60+) Slightly interested	Programs for seniors (age 60+) Not at all interested
Programs for adults (age 30-59)	Programs for adults (age 30-59) Very interested	Programs for adults (age 30-59) Interested	Programs for adults (age 30-59) Neutral	Programs for adults (age 30-59) Slightly interested	Programs for adults (age 30-59) Not at all interested
Programs for young adults (age 19-29)	Programs for young adults (age 19-29) Very interested	Programs for young adults (age 19-29) Interested	Programs for young adults (age 19-29) Neutral	Programs for young adults (age 19-29) Slightly interested	Programs for young adults (age 19-29) Not at all interested
Programs for teens (age 12-18)	Programs for teens (age 12-18) Very interested	Programs for teens (age 12-18) Interested	Programs for teens (age 12-18) Neutral	Programs for teens (age 12-18) Slightly interested	Programs for teens (age 12-18) Not at all interested
Programs for children (age 6-11)	Programs for children (age 6-11) Very interested	Programs for children (age 6-11) Interested	Programs for children (age 6-11) Neutral	Programs for children (age 6-11) Slightly interested	Programs for children (age 6-11) Not at all interested
Programs for pre-K children (birth to age 5)	Programs for pre-K children (birth to age 5) Very interested	Programs for pre-K children (birth to age 5) Interested	Programs for pre-K children (birth to age 5) Neutral	Programs for pre-K children (birth to age 5) Slightly interested	Programs for pre-K children (birth to age 5) Not at all interested
Technology for use in the library	Technology for use in the library Very interested	Technology for use in the library Interested	Technology for use in the library Neutral	Technology for use in the library Slightly interested	Technology for use in the library Not at all interested
Technology support (computer classes, WiFi access, one-on-one tech support)	Technology support (computer classes, WiFi access, one-on-one tech support) Very interested	Technology support (computer classes, WiFi access, one-on-one tech support) Interested	Technology support (computer classes, WiFi access, one-on-one tech support) Neutral	Technology support (computer classes, WiFi access, one-on-one tech support) Slightly interested	Technology support (computer classes, WiFi access, one-on-one tech support) Not at all interested
Databases (such as Merck, Novelist, and Heritagequest)	Databases (such as Merck, Novelist, and Heritagequest) Very interested	Databases (such as Merck, Novelist, and Heritagequest) Interested	Databases (such as Merck, Novelist, and Heritagequest) Neutral	Databases (such as Merck, Novelist, and Heritagequest) Slightly interested	Databases (such as Merck, Novelist, and Heritagequest) Not at all interested
Curbside pickup services	Curbside pickup services Very interested	Curbside pickup services Interested	Curbside pickup services Neutral	Curbside pickup services Slightly interested	Curbside pickup services Not at all interested

Other (please specify)

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* 15. Please rate your interest in the following potential new library collections and services.

	Very interested	Interested	Neutral	Slightly interested	Not at all interested
Library of Things collection (e.g. craft tools, hobby items, household tools, sport equipment)	Library of Things collection (e.g. craft tools, hobby items, household tools, sport equipment) Very interested	Library of Things collection (e.g. craft tools, hobby items, household tools, sport equipment) Interested	Library of Things collection (e.g. craft tools, hobby items, household tools, sport equipment) Neutral	Library of Things collection (e.g. craft tools, hobby items, household tools, sport equipment) Slightly interested	Library of Things collection (e.g. craft tools, hobby items, household tools, sport equipment) Not at all interested
Additional digital or streaming services	Additional digital or streaming services Very interested	Additional digital or streaming services Interested	Additional digital or streaming services Neutral	Additional digital or streaming services Slightly interested	Additional digital or streaming services Not at all interested
Language learning opportunities (e.g. resources, materials, programs)	Language learning opportunities (e.g. resources, materials, programs) Very interested	Language learning opportunities (e.g. resources, materials, programs) Interested	Language learning opportunities (e.g. resources, materials, programs) Neutral	Language learning opportunities (e.g. resources, materials, programs) Slightly interested	Language learning opportunities (e.g. resources, materials, programs) Not at all interested
Curbside pick-up or outdoor pick-up lockers	Curbside pick-up or outdoor pick-up lockers Very interested	Curbside pick-up or outdoor pick-up lockers Interested	Curbside pick-up or outdoor pick-up lockers Neutral	Curbside pick-up or outdoor pick-up lockers Slightly interested	Curbside pick-up or outdoor pick-up lockers Not at all interested
Passport Service	Passport Service Very interested	Passport Service Interested	Passport Service Neutral	Passport Service Slightly interested	Passport Service Not at all interested
Notary Public Service	Notary Public Service Very interested	Notary Public Service Interested	Notary Public Service Neutral	Notary Public Service Slightly interested	Notary Public Service Not at all interested
Library Tours (e.g. building tour, resources tour, virtual tour)	Library Tours (e.g. building tour, resources tour, virtual tour) Very interested	Library Tours (e.g. building tour, resources tour, virtual tour) Interested	Library Tours (e.g. building tour, resources tour, virtual tour) Neutral	Library Tours (e.g. building tour, resources tour, virtual tour) Slightly interested	Library Tours (e.g. building tour, resources tour, virtual tour) Not at all interested

Other (Please share other suggestions or specific notes on the items listed above.)

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* 16. Considering future events for library patrons, what topics of programming would you attend at the library? (Check all that apply.)

Discussions and lectures on current events, civics, and social issues

Crafting and making (e.g. knitting, sewing, woodworking, metalworking)

Crafting and making for teens

Green living (like recycling and reducing carbon footprint)

Parenting workshop or education event

Local history

Support for small businesses

Programs on health, including mental health

Technology events (e.g. coding, podcasting, photography)

DIY learning workshops (e.g. home repair, car repair, bike maintenance)

Computer classes

Gaming events

Manga/Anime Club

Book discussions

Writers groups

Performers for children

Music events/ concerts

Language conversation groups/Language learning

Cooking/baking demonstrations

Gardening

College prep

Career guidance

Homeschool support

World holiday celebrations

Resume workshops

Test prep classes

Author or illustrator visits

Other (Please add your suggestion or note on the items listed above.)

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* 17. What spaces in the community make you feel the most welcome? What is it about this space that you find welcoming?

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* 18. Are there any needs that you believe are being unmet in the Hollis community. How could the library help address these needs?

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* 19. What is your age? (Optional)

Under 18

18-24

25-29

30-34

35-39

40-44

45-49

50-54

55-59

60-64

65-69

70-74

75 -79

80 or older

Prefer not to answer

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* 20. Do you have children 18 or under living in your home? (Optional)

Yes

Prefer not to respond

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* 21. As part of our planning process, we are conducting a series of focus group sessions (in-person and virtual) in late February. If you are interested in participating, please provide your contact information below, and we will reach out when focus group sessions are scheduled. Your contact information will not be shared and will be separated from your survey responses to ensure anonymity.

Name

Email Address

Phone Number

If you are satisfied with your responses, click DONE below to submit your survey.

If you have any additional questions or feedback, please contact Tanya Griffith, (603) 465-7721 or director@hollislibrary.org.

Thank you for your responses.

100% of survey complete.