Hollis Social Library invites you to complete this survey so we can learn more about your experiences with our services, programs, staff, and facilities. The library is engaged in a strategic planning process and your responses will help inform our future plans. Even if you do not have a library card or have not visited the library recently, your responses are important for future planning purposes.  The survey will close at the end of business on Friday, February 3. 

All responses are strictly confidential and no information will be shared that identifies respondents. The survey report will be used to inform future collections, services, programs, and spaces.

If you have any questions about this survey or would like assistance in responding, please contact Tanya Griffith, (603) 465-7721 or director@hollislibrary.org.

This survey should take you about 8 minutes to complete (but feel free to take as much time as you need). Please be sure to review each question (even if you do not respond) and click DONE at the end to submit your responses. Your responses are not saved until you click DONE. If you close the survey before you click DONE, you will not be able to go back to your responses. 

Thank you for your time!

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* 1. Do you have a Hollis Social Library card?

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* 2. If you do not have a Hollis Social Library card or do not use the library, please indicate the reason below.  (Check all that apply.)

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* 3. If you frequently use another public library in the area, please indicate which library and what you like about that library.

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* 4. Please indicate how frequently you use the following services offered by Hollis Social Library.

  Frequently Occasionally  Rarely Never
Browse and borrow materials
Download eBooks and digital audiobooks
Access information or conduct research
Attend a program
Use the children's area
Use a computer or Wi-Fi
Use a printer
Use the copier or fax
Read (in the library)
Request or pick-up materials
Ask for assistance
Get one-on-one tech help
Accompany someone else or meet a friend
Attend a used book sale
Enjoy a comfortable environment
Study or work remotely

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* 5. What would make it easier for you to use the library?

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* 6. How satisfied are you with the Hollis Social Library overall?

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* 7. Please rate how satisfied you are overall with the following aspects of the library.

  Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied N/A
Selection in the library's collections
Ease of access to library collections
Library facility
Atmosphere in the library
Customer service
Technology available at the library
Library website
Library events
How well my culture and interests are represented in the library's collections and book displays
How well my culture and interests are represented in the library's events

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* 8. For any items that you clicked dissatisfied or very dissatisfied, what can the library do to increase your satisfaction?

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* 9. Please rate the following library services, collections, programs, and spaces in terms of their value to you and your family.

  Very valuable Valuable Neutral Slightly valuable Not valuable at all Not aware this was available at the library
Physical materials to check out
Digital materials to download (eBooks)
Databases
Use of a computer or printer
Getting help from staff
Using the library's free WiFi
Making copies or sending a fax
Homebound delivery
Attending events
Reading (in the library)
Working or studying
Access to museum passes 

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* 10. Considering the library's specific collections, please rate the following collections in terms of their value to you or your family.

  Very valuable Valuable Neutral Slightly valuable Not valuable at all 
Physical books
Ebooks
Audiobooks
Large print books
DVDs
Magazines or newspapers
Historical Reference
Video games

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* 11. What do you value most about the library's spaces and the experiences you've had in the library? What updates or improvements would make the library's building better?

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* 12. Where do you learn about what is going on at the library?

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* 13. Where are other places that you get news about the Hollis community?

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* 14. We are thinking about where to focus our resources over the next several years.  As you think about your next 4 years, please rate the items below based on your level of interest.

  Very interested Interested Neutral Slightly interested Not at all interested
Print Books
Magazines or Newspapers
DVDs
Music CDs
Digital eBooks
Digital audiobooks
Streaming TV series
Streaming Movies
Improving/updating the library facility 
Increasing outreach and partnerships with community organizations
Programs for seniors (age 60+)
Programs for adults (age 30-59)
Programs for young adults (age 19-29)
Programs for teens (age 12-18)
Programs for children (age 6-11)
Programs for pre-K children (birth to age 5)
Technology for use in the library
Technology support (computer classes, WiFi access, one-on-one tech support)
Databases (such as Merck, Novelist, and Heritagequest)
Curbside pickup services

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* 15. Please rate your interest in the following potential new library collections and services.

  Very interested Interested Neutral Slightly interested Not at all interested
Library of Things collection (e.g. craft tools, hobby items, household tools, sport equipment)
Additional digital or streaming services
Language learning opportunities (e.g. resources, materials, programs)
Curbside pick-up or outdoor pick-up lockers
Passport Service
Notary Public Service
Library Tours (e.g. building tour, resources tour, virtual tour)

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* 16. Considering future events for library patrons, what topics of programming would you attend at the library? (Check all that apply.)

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* 17. What spaces in the community make you feel the most welcome? What is it about this space that you find welcoming?

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* 18. Are there any needs that you believe are being unmet in the Hollis community. How could the library help address these needs?

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* 19. What is your age?  (Optional)

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* 20. Do you have children 18 or under living in your home?  (Optional)

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* 21. As part of our planning process, we are conducting a series of focus group sessions (in-person and virtual) in late February. If you are interested in participating, please provide your contact information below, and we will reach out when focus group sessions are scheduled. Your contact information will not be shared and will be separated from your survey responses to ensure anonymity.

If you are satisfied with your responses, click DONE below to submit your survey.

If you have any additional questions or feedback, please contact Tanya Griffith, (603) 465-7721 or director@hollislibrary.org

Thank you for your responses.
 
100% of survey complete.

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