City of Chesapeake Housekeeping Survey

This survey is designed to evaluate your satisfaction with the City of Chesapeake's Housekeeping staff and services. The City of Chesapeake Housekeeping Cleaning Standards are designed to ensure all City buildings are cleaned to a Level II industry standard. Cleaning at Level II will ensure an acceptable appearance of all building components after they are cleaned at the frequencies required by the Weekly Cleaning Schedule. To view the City of Chesapeake Cleaning Standards, click here. To view the City of Chesapeake Cleaning Schedule, click here.

Please provide feedback to assist us in this assessment. It is our sincere goal to continually improve our service to the employees and citizens of Chesapeake. Please take a moment to share your experience with us.

	Exceeds Expectations	Meets Expectations	Does Not Meet Expectations	Neutral/No Opinion
Professional Conduct and Appearance	Professional Conduct and Appearance Exceeds Expectations	Professional Conduct and Appearance Meets Expectations	Professional Conduct and Appearance Does Not Meet Expectations	Professional Conduct and Appearance Neutral/No Opinion
Courteous and Friendly	Courteous and Friendly Exceeds Expectations	Courteous and Friendly Meets Expectations	Courteous and Friendly Does Not Meet Expectations	Courteous and Friendly Neutral/No Opinion
Timely Response to Concerns	Timely Response to Concerns Exceeds Expectations	Timely Response to Concerns Meets Expectations	Timely Response to Concerns Does Not Meet Expectations	Timely Response to Concerns Neutral/No Opinion
Follows Weekly Cleaning Schedule Consistently	Follows Weekly Cleaning Schedule Consistently Exceeds Expectations	Follows Weekly Cleaning Schedule Consistently Meets Expectations	Follows Weekly Cleaning Schedule Consistently Does Not Meet Expectations	Follows Weekly Cleaning Schedule Consistently Neutral/No Opinion
Satisfaction With Overall Performance	Satisfaction With Overall Performance Exceeds Expectations	Satisfaction With Overall Performance Meets Expectations	Satisfaction With Overall Performance Does Not Meet Expectations	Satisfaction With Overall Performance Neutral/No Opinion

Exceeds Expectations

Meets Expectations

Does Not Meet Expectations

Neutral/No Opinion

Professional Conduct and Appearance

Professional Conduct and Appearance Exceeds Expectations

Professional Conduct and Appearance Meets Expectations

Professional Conduct and Appearance Does Not Meet Expectations

Professional Conduct and Appearance Neutral/No Opinion

Courteous and Friendly

Courteous and Friendly Exceeds Expectations

Courteous and Friendly Meets Expectations

Courteous and Friendly Does Not Meet Expectations

Courteous and Friendly Neutral/No Opinion

Timely Response to Concerns

Timely Response to Concerns Exceeds Expectations

Timely Response to Concerns Meets Expectations

Timely Response to Concerns Does Not Meet Expectations

Timely Response to Concerns Neutral/No Opinion

Follows Weekly Cleaning Schedule Consistently

Follows Weekly Cleaning Schedule Consistently Exceeds Expectations

Follows Weekly Cleaning Schedule Consistently Meets Expectations

Follows Weekly Cleaning Schedule Consistently Does Not Meet Expectations

Follows Weekly Cleaning Schedule Consistently Neutral/No Opinion

Satisfaction With Overall Performance

Satisfaction With Overall Performance Exceeds Expectations

Satisfaction With Overall Performance Meets Expectations

Satisfaction With Overall Performance Does Not Meet Expectations

Satisfaction With Overall Performance Neutral/No Opinion

	Exceeds Expectations	Meets Expectations	Does Not Meet Expectations	Neutral/No Opinion
Restrooms Including Stocking of Supplies	Restrooms Including Stocking of Supplies Exceeds Expectations	Restrooms Including Stocking of Supplies Meets Expectations	Restrooms Including Stocking of Supplies Does Not Meet Expectations	Restrooms Including Stocking of Supplies Neutral/No Opinion
Public Areas Including Entryways	Public Areas Including Entryways Exceeds Expectations	Public Areas Including Entryways Meets Expectations	Public Areas Including Entryways Does Not Meet Expectations	Public Areas Including Entryways Neutral/No Opinion
Office Spaces/Conference Rooms	Office Spaces/Conference Rooms Exceeds Expectations	Office Spaces/Conference Rooms Meets Expectations	Office Spaces/Conference Rooms Does Not Meet Expectations	Office Spaces/Conference Rooms Neutral/No Opinion
Satisfaction With Overall Building Cleanliness	Satisfaction With Overall Building Cleanliness Exceeds Expectations	Satisfaction With Overall Building Cleanliness Meets Expectations	Satisfaction With Overall Building Cleanliness Does Not Meet Expectations	Satisfaction With Overall Building Cleanliness Neutral/No Opinion

Exceeds Expectations

Meets Expectations

Does Not Meet Expectations

Neutral/No Opinion

Restrooms Including Stocking of Supplies

Restrooms Including Stocking of Supplies Exceeds Expectations

Restrooms Including Stocking of Supplies Meets Expectations

Restrooms Including Stocking of Supplies Does Not Meet Expectations

Restrooms Including Stocking of Supplies Neutral/No Opinion

Public Areas Including Entryways

Public Areas Including Entryways Exceeds Expectations

Public Areas Including Entryways Meets Expectations

Public Areas Including Entryways Does Not Meet Expectations

Public Areas Including Entryways Neutral/No Opinion

Office Spaces/Conference Rooms

Office Spaces/Conference Rooms Exceeds Expectations

Office Spaces/Conference Rooms Meets Expectations

Office Spaces/Conference Rooms Does Not Meet Expectations

Office Spaces/Conference Rooms Neutral/No Opinion

Satisfaction With Overall Building Cleanliness

Satisfaction With Overall Building Cleanliness Exceeds Expectations

Satisfaction With Overall Building Cleanliness Meets Expectations

Satisfaction With Overall Building Cleanliness Does Not Meet Expectations

Satisfaction With Overall Building Cleanliness Neutral/No Opinion

	Exceeds Expectations	Meets Expectations	Does Not Meet Expectations	Not Applicable
Lighting	Lighting Exceeds Expectations	Lighting Meets Expectations	Lighting Does Not Meet Expectations	Lighting Not Applicable
Carpet	Carpet Exceeds Expectations	Carpet Meets Expectations	Carpet Does Not Meet Expectations	Carpet Not Applicable
Tile Floors	Tile Floors Exceeds Expectations	Tile Floors Meets Expectations	Tile Floors Does Not Meet Expectations	Tile Floors Not Applicable
Laminate Tile Floors	Laminate Tile Floors Exceeds Expectations	Laminate Tile Floors Meets Expectations	Laminate Tile Floors Does Not Meet Expectations	Laminate Tile Floors Not Applicable
Wood Floors	Wood Floors Exceeds Expectations	Wood Floors Meets Expectations	Wood Floors Does Not Meet Expectations	Wood Floors Not Applicable
Windows	Windows Exceeds Expectations	Windows Meets Expectations	Windows Does Not Meet Expectations	Windows Not Applicable
Ceilings/Ceiling Tiles	Ceilings/Ceiling Tiles Exceeds Expectations	Ceilings/Ceiling Tiles Meets Expectations	Ceilings/Ceiling Tiles Does Not Meet Expectations	Ceilings/Ceiling Tiles Not Applicable
Toilet Bowls	Toilet Bowls Exceeds Expectations	Toilet Bowls Meets Expectations	Toilet Bowls Does Not Meet Expectations	Toilet Bowls Not Applicable
Urinals	Urinals Exceeds Expectations	Urinals Meets Expectations	Urinals Does Not Meet Expectations	Urinals Not Applicable
Toilet Paper Dispensers	Toilet Paper Dispensers Exceeds Expectations	Toilet Paper Dispensers Meets Expectations	Toilet Paper Dispensers Does Not Meet Expectations	Toilet Paper Dispensers Not Applicable
Sanitary Waste Containers	Sanitary Waste Containers Exceeds Expectations	Sanitary Waste Containers Meets Expectations	Sanitary Waste Containers Does Not Meet Expectations	Sanitary Waste Containers Not Applicable
Toilet Stalls	Toilet Stalls Exceeds Expectations	Toilet Stalls Meets Expectations	Toilet Stalls Does Not Meet Expectations	Toilet Stalls Not Applicable
Sinks	Sinks Exceeds Expectations	Sinks Meets Expectations	Sinks Does Not Meet Expectations	Sinks Not Applicable
Sink Fixtures	Sink Fixtures Exceeds Expectations	Sink Fixtures Meets Expectations	Sink Fixtures Does Not Meet Expectations	Sink Fixtures Not Applicable
Counters	Counters Exceeds Expectations	Counters Meets Expectations	Counters Does Not Meet Expectations	Counters Not Applicable
Changing Stations	Changing Stations Exceeds Expectations	Changing Stations Meets Expectations	Changing Stations Does Not Meet Expectations	Changing Stations Not Applicable
Paper Towel Dispensers	Paper Towel Dispensers Exceeds Expectations	Paper Towel Dispensers Meets Expectations	Paper Towel Dispensers Does Not Meet Expectations	Paper Towel Dispensers Not Applicable
Air Dryers	Air Dryers Exceeds Expectations	Air Dryers Meets Expectations	Air Dryers Does Not Meet Expectations	Air Dryers Not Applicable
Mirrors	Mirrors Exceeds Expectations	Mirrors Meets Expectations	Mirrors Does Not Meet Expectations	Mirrors Not Applicable
Cubbies and Hooks	Cubbies and Hooks Exceeds Expectations	Cubbies and Hooks Meets Expectations	Cubbies and Hooks Does Not Meet Expectations	Cubbies and Hooks Not Applicable
Furniture	Furniture Exceeds Expectations	Furniture Meets Expectations	Furniture Does Not Meet Expectations	Furniture Not Applicable
Other (please specify below)	Other (please specify below) Exceeds Expectations	Other (please specify below) Meets Expectations	Other (please specify below) Does Not Meet Expectations	Other (please specify below) Not Applicable

Exceeds Expectations

Meets Expectations

Does Not Meet Expectations

Not Applicable

Lighting

Lighting Exceeds Expectations

Lighting Meets Expectations

Lighting Does Not Meet Expectations

Lighting Not Applicable

Carpet

Carpet Exceeds Expectations

Carpet Meets Expectations

Carpet Does Not Meet Expectations

Carpet Not Applicable

Tile Floors

Tile Floors Exceeds Expectations

Tile Floors Meets Expectations

Tile Floors Does Not Meet Expectations

Tile Floors Not Applicable

Laminate Tile Floors

Laminate Tile Floors Exceeds Expectations

Laminate Tile Floors Meets Expectations

Laminate Tile Floors Does Not Meet Expectations

Laminate Tile Floors Not Applicable

Wood Floors

Wood Floors Exceeds Expectations

Wood Floors Meets Expectations

Wood Floors Does Not Meet Expectations

Wood Floors Not Applicable

Windows

Windows Exceeds Expectations

Windows Meets Expectations

Windows Does Not Meet Expectations

Windows Not Applicable

Ceilings/Ceiling Tiles

Ceilings/Ceiling Tiles Exceeds Expectations

Ceilings/Ceiling Tiles Meets Expectations

Ceilings/Ceiling Tiles Does Not Meet Expectations

Ceilings/Ceiling Tiles Not Applicable

Toilet Bowls

Toilet Bowls Exceeds Expectations

Toilet Bowls Meets Expectations

Toilet Bowls Does Not Meet Expectations

Toilet Bowls Not Applicable

Urinals

Urinals Exceeds Expectations

Urinals Meets Expectations

Urinals Does Not Meet Expectations

Urinals Not Applicable

Toilet Paper Dispensers

Toilet Paper Dispensers Exceeds Expectations

Toilet Paper Dispensers Meets Expectations

Toilet Paper Dispensers Does Not Meet Expectations

Toilet Paper Dispensers Not Applicable

Sanitary Waste Containers

Sanitary Waste Containers Exceeds Expectations

Sanitary Waste Containers Meets Expectations

Sanitary Waste Containers Does Not Meet Expectations

Sanitary Waste Containers Not Applicable

Toilet Stalls

Toilet Stalls Exceeds Expectations

Toilet Stalls Meets Expectations

Toilet Stalls Does Not Meet Expectations

Toilet Stalls Not Applicable

Sinks

Sinks Exceeds Expectations

Sinks Meets Expectations

Sinks Does Not Meet Expectations

Sinks Not Applicable

Sink Fixtures

Sink Fixtures Exceeds Expectations

Sink Fixtures Meets Expectations

Sink Fixtures Does Not Meet Expectations

Sink Fixtures Not Applicable

Counters

Counters Exceeds Expectations

Counters Meets Expectations

Counters Does Not Meet Expectations

Counters Not Applicable

Changing Stations

Changing Stations Exceeds Expectations

Changing Stations Meets Expectations

Changing Stations Does Not Meet Expectations

Changing Stations Not Applicable

Paper Towel Dispensers

Paper Towel Dispensers Exceeds Expectations

Paper Towel Dispensers Meets Expectations

Paper Towel Dispensers Does Not Meet Expectations

Paper Towel Dispensers Not Applicable

Air Dryers

Air Dryers Exceeds Expectations

Air Dryers Meets Expectations

Air Dryers Does Not Meet Expectations

Air Dryers Not Applicable

Mirrors

Mirrors Exceeds Expectations

Mirrors Meets Expectations

Mirrors Does Not Meet Expectations

Mirrors Not Applicable

Cubbies and Hooks

Cubbies and Hooks Exceeds Expectations

Cubbies and Hooks Meets Expectations

Cubbies and Hooks Does Not Meet Expectations

Cubbies and Hooks Not Applicable

Furniture

Furniture Exceeds Expectations

Furniture Meets Expectations

Furniture Does Not Meet Expectations

Furniture Not Applicable

Other (please specify below)

Other (please specify below) Exceeds Expectations

Other (please specify below) Meets Expectations

Other (please specify below) Does Not Meet Expectations

Other (please specify below) Not Applicable

City of Chesapeake Housekeeping Survey

https://www.surveymonkey.com/r/HSKPG070122

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1. Are you:

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2. Which building or facility are you evaluating?

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3. Please rate the housekeeping staff as follows:

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4. Please rate our housekeeping services on meeting the Housekeeping Cleaning Standards to achieve overall cleanliness in the following areas:

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5. Please rate the physical condition of this facility.

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6. If the items rated in #5 above do not meet your expectations, please tell us why. (Ex. dirty, old, broken, stained, torn, needs paint, mismatched, threadbare, etc. Please be as specific as possible.)

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7. Please provide any additional feedback you would like to share.