https://www.surveymonkey.com/r/HSKPG-PM2019

This survey is designed to evaluate your satisfaction with the City of Chesapeake's Housekeeping staff and services. The City of Chesapeake Housekeeping Cleaning Standards are designed to ensure all City buildings are cleaned to a Level II industry standard. Cleaning at Level II will ensure an acceptable appearance of all building components after they are cleaned at the frequencies required by the Weekly Cleaning Schedule. To view the City of Chesapeake Cleaning Standards, click  here. To view the City of Chesapeake Cleaning Schedule, click  here.

Please provide feedback to assist us in this assessment. It is our sincere goal to continually improve our service to the employees and citizens of Chesapeake. Please take a moment to share your experience with us.

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* 1. Are you:

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* 2. Which building or facility are you evaluating?

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* 3. Please rate the housekeeping staff as follows:

  Exceeds Expectations Meets Expectations Does Not Meet Expectations Neutral/No Opinion
Professional Conduct and Appearance
Courteous and Friendly
Timely Response to Concerns
Follows Weekly Cleaning Schedule Consistently
Satisfaction With Overall Performance

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* 4. Please rate our housekeeping services on meeting the Housekeeping Cleaning Standards to achieve overall cleanliness in the following areas:

  Exceeds Expectations Meets Expectations Does Not Meet Expectations Neutral/No Opinion
Restrooms Including Stocking of Supplies
Public Areas Including Entryways
Office Spaces/Conference Rooms
Satisfaction With Overall Building Cleanliness

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* 5. Please rate the physical condition of this facility.

  Exceeds Expectations Meets Expectations Does Not Meet Expectations Not Applicable
Lighting
Carpet
Tile Floors
Laminate Tile Floors
Wood Floors
Windows
Ceilings/Ceiling Tiles
Toilet Bowls
Urinals
Toilet Paper Dispensers
Sanitary Waste Containers
Toilet Stalls
Sinks
Sink Fixtures
Counters
Changing Stations
Paper Towel Dispensers
Air Dryers
Mirrors
Cubbies and Hooks
Furniture
Other (please specify below)

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* 6. If the items rated in #5 above do not meet your expectations, please tell us why. (Ex. dirty, old, broken, stained, torn, needs paint, mismatched, threadbare, etc. Please be as specific as possible.)

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* 7. Please provide any additional feedback you would like to share.

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