How are our technical support services?

Please answer the following questions about your recent experience with i-Tree technical support. Your honest feedback is sincerely appreciated, and it will help us understand and improve our services.

This survey usually takes 5 minutes or less to complete.

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* 1. Which of our technical support services did you use?

Please select all that apply.

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* 2. Which, if any, of our team members directly assisted you?

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* 3. How would you rate your experience with our technical support representative(s)?

  Much worse than expected Worse than expected Met expectation Better than expected Much better than expected N/A
Responsiveness
Professionalism
Politeness
Knowledge of the problem
Solution to the problem
Clarity of response

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* 4. How would you rate our technical support materials and channels on their usefulness to you?

  Much worse than expected Worse than expected Met expectation Better than expected Much better than expected Not used
Forum question & answer (Forums.iTreeTools.org)
Phone call
Technical support email
Documentation built into i-Tree software
Website resources and information (iTreeTools.org)
BugTracker (BugTracker.iTreeTools.org)
Help videos

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* 5. How likely are you to...

  Not at all likely
1
2 3 4 5 6 7 8 9 Extremely likely
10
...use i-Tree Tools again in the future?
...recommend i-Tree Tools to a friend or colleague?

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* 6. Do you have any suggestions or comments for improving our technical support services and materials?

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