Doctus Self Evaluation Questionnaire

This survey is about your organization's status.  These questions are similar to those found in the Baldrige National Quality award self assessment survey.  We use these because they are proven effective.  Your answers are confidential but we can provide some analysis of how well you are doing versus national averages.  Your answers will be used to develop our recommendations for consulting.  If you'd like to know how well you are doing, give yourself 2 points for every Strongly agree and 1 for every agree.  All other answers = 0.  World class companies will have 64 points or better.  Average companies will have 40-64 points.  Poorly managed or startups with many missing pieces will have 40 or less.  How did you do? 

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* 1. Leadership

  strongly agree agree neutral disagree strongly disagree
I know my organization’s mission
I know my organization's vision
My senior leaders use our company's values to guide their decision making
My senior leaders provide support that allows me to do my job
Our senior leaders provide appropriate and sufficient communication to their subordinates and me
The leadership asks the employees what they think about the organization and company direction

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* 2. Strategic Planning

  strongly agree agree neutral disagree strongly disagree
The organization includes everyone in the development of strategic plans
This organization encourages new and innovative thinking
I am familiar with the strategic direction and my part in achieving it
I have clear metrics that help me to know how I and my team are doing in achieving the strategic goals
My organization is flexible and agile and can make changes quickly to respond to external and competitive pressure

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* 3. Customer Focus

  strongly agree agree neutral disagree strongly disagree
Sales people know who their most important customers are
My organization regularly asks customers what they need and want
My organization and anyone serving the customer know whether we have satisfied or dissatisfied each customer we serve
Sales people have the authority to offer innovative solutions to my customers to delight and satisfy their needs
The employees all know who the organization's most important customers are

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* 4. Measurement, Analysis and Knowledge Management

  strongly agree agree neutral disagree strongly disagree
The company has ways to and keeps track of measures of the quality of work
Employees can use these measure to improve their performance
Employees know how their progress contributes to their own and the company's future goals
Employees believe they have access to all the important measures required to achieve their goals
Employees feel informed about the overall progress of the company towards its goals

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* 5. Workforce Focus

  strongly agree agree neutral disagree strongly disagree
The people I work with and groups in the company cooperate and work as a team
Leaders encourage and develop subordinates so each can advance in their career
I am recognized for my work: recognition for good work is a regular occurrence
The workplace is safe
Employees feel that organization's leaders care about their welfare
Employees feel committed to the success of the organization

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* 6. Operations Focus

  strongly agree agree neutral disagree strongly disagree
Employees believe they have everything they need to do their job well
Processes are organized, well thought-out and efficient
Employees feel they have control over the processes
The organization has well-planned and publicized processes for emergencies
Operations layouts are well-planned, efficient and effective

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* 7. Results

  strongly agree agree neutral disagree strongly disagree
Our work products/services meet all requirements for quality
Customers are satisfied with our work/products/services
Employees know how well the organization is doing financially
The right people with the right skills are hired to do the work
Leaders in the organization facilitate work by removing barriers to success and progress
The organization operates lawfully
My organization is highly ethical
My organization is a good citizen of the community
This organization is a great place to work

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* 8. Have questions?  Enter them here

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* 9. Please enter your contact information if you'd like more help to improve your score! 

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