SurveyMonkey Powered Online Survey

This survey is about your organization's status. These questions are similar to those found in the Baldrige National Quality award self assessment survey. We use these because they are proven effective. Your answers are confidential but we can provide some analysis of how well you are doing versus national averages. Your answers will be used to develop our recommendations for consulting. If you'd like to know how well you are doing, give yourself 2 points for every Strongly agree and 1 for every agree. All other answers = 0. World class companies will have 64 points or better. Average companies will have 40-64 points. Poorly managed or startups with many missing pieces will have 40 or less. How did you do?

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* 1. Leadership

	strongly agree	agree	neutral	disagree	strongly disagree
I know my organization’s mission	I know my organization’s mission strongly agree	I know my organization’s mission agree	I know my organization’s mission neutral	I know my organization’s mission disagree	I know my organization’s mission strongly disagree
I know my organization's vision	I know my organization's vision strongly agree	I know my organization's vision agree	I know my organization's vision neutral	I know my organization's vision disagree	I know my organization's vision strongly disagree
My senior leaders use our company's values to guide their decision making	My senior leaders use our company's values to guide their decision making strongly agree	My senior leaders use our company's values to guide their decision making agree	My senior leaders use our company's values to guide their decision making neutral	My senior leaders use our company's values to guide their decision making disagree	My senior leaders use our company's values to guide their decision making strongly disagree
My senior leaders provide support that allows me to do my job	My senior leaders provide support that allows me to do my job strongly agree	My senior leaders provide support that allows me to do my job agree	My senior leaders provide support that allows me to do my job neutral	My senior leaders provide support that allows me to do my job disagree	My senior leaders provide support that allows me to do my job strongly disagree
The leadership asks the employees what they think about the organization and company direction	The leadership asks the employees what they think about the organization and company direction strongly agree	The leadership asks the employees what they think about the organization and company direction agree	The leadership asks the employees what they think about the organization and company direction neutral	The leadership asks the employees what they think about the organization and company direction disagree	The leadership asks the employees what they think about the organization and company direction strongly disagree

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* 2. Strategic Planning

	strongly agree	agree	neutral	disagree	strongly disagree
The organization includes everyone in the development of strategic plans	The organization includes everyone in the development of strategic plans strongly agree	The organization includes everyone in the development of strategic plans agree	The organization includes everyone in the development of strategic plans neutral	The organization includes everyone in the development of strategic plans disagree	The organization includes everyone in the development of strategic plans strongly disagree
This organization encourages new and innovative thinking	This organization encourages new and innovative thinking strongly agree	This organization encourages new and innovative thinking agree	This organization encourages new and innovative thinking neutral	This organization encourages new and innovative thinking disagree	This organization encourages new and innovative thinking strongly disagree
I am familiar with the strategic direction and my part in achieving it	I am familiar with the strategic direction and my part in achieving it strongly agree	I am familiar with the strategic direction and my part in achieving it agree	I am familiar with the strategic direction and my part in achieving it neutral	I am familiar with the strategic direction and my part in achieving it disagree	I am familiar with the strategic direction and my part in achieving it strongly disagree
I have clear metrics that help me to know how I and my team are doing in achieving the strategic goals	I have clear metrics that help me to know how I and my team are doing in achieving the strategic goals strongly agree	I have clear metrics that help me to know how I and my team are doing in achieving the strategic goals agree	I have clear metrics that help me to know how I and my team are doing in achieving the strategic goals neutral	I have clear metrics that help me to know how I and my team are doing in achieving the strategic goals disagree	I have clear metrics that help me to know how I and my team are doing in achieving the strategic goals strongly disagree
My organization is flexible and agile and can make changes quickly to respond to external and competitive pressure	My organization is flexible and agile and can make changes quickly to respond to external and competitive pressure strongly agree	My organization is flexible and agile and can make changes quickly to respond to external and competitive pressure agree	My organization is flexible and agile and can make changes quickly to respond to external and competitive pressure neutral	My organization is flexible and agile and can make changes quickly to respond to external and competitive pressure disagree	My organization is flexible and agile and can make changes quickly to respond to external and competitive pressure strongly disagree

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* 3. Customer Focus

	strongly agree	agree	neutral	disagree	strongly disagree
Sales people know who their most important customers are	Sales people know who their most important customers are strongly agree	Sales people know who their most important customers are agree	Sales people know who their most important customers are neutral	Sales people know who their most important customers are disagree	Sales people know who their most important customers are strongly disagree
My organization regularly asks customers what they need and want	My organization regularly asks customers what they need and want strongly agree	My organization regularly asks customers what they need and want agree	My organization regularly asks customers what they need and want neutral	My organization regularly asks customers what they need and want disagree	My organization regularly asks customers what they need and want strongly disagree
My organization and anyone serving the customer know whether we have satisfied or dissatisfied each customer we serve	My organization and anyone serving the customer know whether we have satisfied or dissatisfied each customer we serve strongly agree	My organization and anyone serving the customer know whether we have satisfied or dissatisfied each customer we serve agree	My organization and anyone serving the customer know whether we have satisfied or dissatisfied each customer we serve neutral	My organization and anyone serving the customer know whether we have satisfied or dissatisfied each customer we serve disagree	My organization and anyone serving the customer know whether we have satisfied or dissatisfied each customer we serve strongly disagree
Sales people have the authority to offer innovative solutions to my customers to delight and satisfy their needs	Sales people have the authority to offer innovative solutions to my customers to delight and satisfy their needs strongly agree	Sales people have the authority to offer innovative solutions to my customers to delight and satisfy their needs agree	Sales people have the authority to offer innovative solutions to my customers to delight and satisfy their needs neutral	Sales people have the authority to offer innovative solutions to my customers to delight and satisfy their needs disagree	Sales people have the authority to offer innovative solutions to my customers to delight and satisfy their needs strongly disagree
The employees all know who the organization's most important customers are	The employees all know who the organization's most important customers are strongly agree	The employees all know who the organization's most important customers are agree	The employees all know who the organization's most important customers are neutral	The employees all know who the organization's most important customers are disagree	The employees all know who the organization's most important customers are strongly disagree

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* 4. Measurement, Analysis and Knowledge Management

	strongly agree	agree	neutral	disagree	strongly disagree
The company has ways to and keeps track of measures of the quality of work	The company has ways to and keeps track of measures of the quality of work strongly agree	The company has ways to and keeps track of measures of the quality of work agree	The company has ways to and keeps track of measures of the quality of work neutral	The company has ways to and keeps track of measures of the quality of work disagree	The company has ways to and keeps track of measures of the quality of work strongly disagree
Employees can use these measure to improve their performance	Employees can use these measure to improve their performance strongly agree	Employees can use these measure to improve their performance agree	Employees can use these measure to improve their performance neutral	Employees can use these measure to improve their performance disagree	Employees can use these measure to improve their performance strongly disagree
Employees know how their progress contributes to their own and the company's future goals	Employees know how their progress contributes to their own and the company's future goals strongly agree	Employees know how their progress contributes to their own and the company's future goals agree	Employees know how their progress contributes to their own and the company's future goals neutral	Employees know how their progress contributes to their own and the company's future goals disagree	Employees know how their progress contributes to their own and the company's future goals strongly disagree
Employees believe they have access to all the important measures required to achieve their goals	Employees believe they have access to all the important measures required to achieve their goals strongly agree	Employees believe they have access to all the important measures required to achieve their goals agree	Employees believe they have access to all the important measures required to achieve their goals neutral	Employees believe they have access to all the important measures required to achieve their goals disagree	Employees believe they have access to all the important measures required to achieve their goals strongly disagree
Employees feel informed about the overall progress of the company towards its goals	Employees feel informed about the overall progress of the company towards its goals strongly agree	Employees feel informed about the overall progress of the company towards its goals agree	Employees feel informed about the overall progress of the company towards its goals neutral	Employees feel informed about the overall progress of the company towards its goals disagree	Employees feel informed about the overall progress of the company towards its goals strongly disagree

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* 5. Workforce Focus

	strongly agree	agree	neutral	disagree	strongly disagree
The people I work with and groups in the company cooperate and work as a team	The people I work with and groups in the company cooperate and work as a team strongly agree	The people I work with and groups in the company cooperate and work as a team agree	The people I work with and groups in the company cooperate and work as a team neutral	The people I work with and groups in the company cooperate and work as a team disagree	The people I work with and groups in the company cooperate and work as a team strongly disagree
Leaders encourage and develop subordinates so each can advance in their career	Leaders encourage and develop subordinates so each can advance in their career strongly agree	Leaders encourage and develop subordinates so each can advance in their career agree	Leaders encourage and develop subordinates so each can advance in their career neutral	Leaders encourage and develop subordinates so each can advance in their career disagree	Leaders encourage and develop subordinates so each can advance in their career strongly disagree
I am recognized for my work: recognition for good work is a regular occurrence	I am recognized for my work: recognition for good work is a regular occurrence strongly agree	I am recognized for my work: recognition for good work is a regular occurrence agree	I am recognized for my work: recognition for good work is a regular occurrence neutral	I am recognized for my work: recognition for good work is a regular occurrence disagree	I am recognized for my work: recognition for good work is a regular occurrence strongly disagree
The workplace is safe	The workplace is safe strongly agree	The workplace is safe agree	The workplace is safe neutral	The workplace is safe disagree	The workplace is safe strongly disagree
Employees feel that organization's leaders care about their welfare	Employees feel that organization's leaders care about their welfare strongly agree	Employees feel that organization's leaders care about their welfare agree	Employees feel that organization's leaders care about their welfare neutral	Employees feel that organization's leaders care about their welfare disagree	Employees feel that organization's leaders care about their welfare strongly disagree
Employees feel committed to the success of the organization	Employees feel committed to the success of the organization strongly agree	Employees feel committed to the success of the organization agree	Employees feel committed to the success of the organization neutral	Employees feel committed to the success of the organization disagree	Employees feel committed to the success of the organization strongly disagree

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* 6. Operations Focus

	strongly agree	agree	neutral	disagree	strongly disagree
Employees believe they have everything they need to do their job well	Employees believe they have everything they need to do their job well strongly agree	Employees believe they have everything they need to do their job well agree	Employees believe they have everything they need to do their job well neutral	Employees believe they have everything they need to do their job well disagree	Employees believe they have everything they need to do their job well strongly disagree
Processes are organized, well thought-out and efficient	Processes are organized, well thought-out and efficient strongly agree	Processes are organized, well thought-out and efficient agree	Processes are organized, well thought-out and efficient neutral	Processes are organized, well thought-out and efficient disagree	Processes are organized, well thought-out and efficient strongly disagree
Employees feel they have control over the processes	Employees feel they have control over the processes strongly agree	Employees feel they have control over the processes agree	Employees feel they have control over the processes neutral	Employees feel they have control over the processes disagree	Employees feel they have control over the processes strongly disagree
The organization has well-planned and publicized processes for emergencies	The organization has well-planned and publicized processes for emergencies strongly agree	The organization has well-planned and publicized processes for emergencies agree	The organization has well-planned and publicized processes for emergencies neutral	The organization has well-planned and publicized processes for emergencies disagree	The organization has well-planned and publicized processes for emergencies strongly disagree
Operations layouts are well-planned, efficient and effective	Operations layouts are well-planned, efficient and effective strongly agree	Operations layouts are well-planned, efficient and effective agree	Operations layouts are well-planned, efficient and effective neutral	Operations layouts are well-planned, efficient and effective disagree	Operations layouts are well-planned, efficient and effective strongly disagree

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* 7. Results

	strongly agree	agree	neutral	disagree	strongly disagree
Our work products/services meet all requirements for quality	Our work products/services meet all requirements for quality strongly agree	Our work products/services meet all requirements for quality agree	Our work products/services meet all requirements for quality neutral	Our work products/services meet all requirements for quality disagree	Our work products/services meet all requirements for quality strongly disagree
Customers are satisfied with our work/products/services	Customers are satisfied with our work/products/services strongly agree	Customers are satisfied with our work/products/services agree	Customers are satisfied with our work/products/services neutral	Customers are satisfied with our work/products/services disagree	Customers are satisfied with our work/products/services strongly disagree
Employees know how well the organization is doing financially	Employees know how well the organization is doing financially strongly agree	Employees know how well the organization is doing financially agree	Employees know how well the organization is doing financially neutral	Employees know how well the organization is doing financially disagree	Employees know how well the organization is doing financially strongly disagree
The right people with the right skills are hired to do the work	The right people with the right skills are hired to do the work strongly agree	The right people with the right skills are hired to do the work agree	The right people with the right skills are hired to do the work neutral	The right people with the right skills are hired to do the work disagree	The right people with the right skills are hired to do the work strongly disagree
Leaders in the organization facilitate work by removing barriers to success and progress	Leaders in the organization facilitate work by removing barriers to success and progress strongly agree	Leaders in the organization facilitate work by removing barriers to success and progress agree	Leaders in the organization facilitate work by removing barriers to success and progress neutral	Leaders in the organization facilitate work by removing barriers to success and progress disagree	Leaders in the organization facilitate work by removing barriers to success and progress strongly disagree
The organization operates lawfully	The organization operates lawfully strongly agree	The organization operates lawfully agree	The organization operates lawfully neutral	The organization operates lawfully disagree	The organization operates lawfully strongly disagree
My organization is highly ethical	My organization is highly ethical strongly agree	My organization is highly ethical agree	My organization is highly ethical neutral	My organization is highly ethical disagree	My organization is highly ethical strongly disagree
My organization is a good citizen of the community	My organization is a good citizen of the community strongly agree	My organization is a good citizen of the community agree	My organization is a good citizen of the community neutral	My organization is a good citizen of the community disagree	My organization is a good citizen of the community strongly disagree
This organization is a great place to work	This organization is a great place to work strongly agree	This organization is a great place to work agree	This organization is a great place to work neutral	This organization is a great place to work disagree	This organization is a great place to work strongly disagree

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* 8. Have questions? Enter them here

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* 9. Please enter your contact information if you'd like more help to improve your score!

Your Name and title

Your company name

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