High River is a people first community - and we want to hear from you!
Help us evaluate and improve our processes.
We welcome your questions, comments and concerns.

This survey will remain open and all customers of the department will be encouraged to take it after each interaction with staff.

Annual reports of the feedback will be presented to Council.

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* 1. Please select the purpose of your inquiry or interaction with Planning and Development staff:

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* 2. Our staff responded promptly to your phone calls, voicemails, e-mails, or your in-person requests for assistance.
Do you:

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* 3. Our staff clearly communicated to you the requirements and processes for the type of application you wished to submit. 
Do you:

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* 4. Our staff continuously kept you informed as to the progress of your application and advised you in a timely manner of any additional information or clarification required.
Do you:

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* 5. Our staff always conducted themselves in a pleasant, courteous and professional manner, and displayed a positive and supportive attitude.
Do you:

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* 6. Our staff consistently and reliably followed-up on all commitments made and action items identified during meetings, phone calls and/or written communications.
Do you:

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* 7. If for some reason your primary file manager was not always immediately available, the back-up file manager was well informed and able to assist you.
Do you:

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* 8. Do you have other comments or recommendations for improvement to customer service that you would like to share with us?

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* 9. Do you identify as a (Select one of the options below):

T