Human Resources Customer Service Survey

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1. Service date: (Required.)

Please enter date

Date

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2. Please indicate how you contacted HR:

E-mail

Fax

In-Office Visit

Phone

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3. What area provided you with assistance?

Employee Benefits

Employment

Employee Records

Prof. Dev./Training

Other (please specify)

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4. Please evaluate your satisfaction with the courtesy of HR staff in responding to your request.

Very Satisfied.

Satisfied.

Neutral

Dissatisfied.

Very Dissatisfied.

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5. Please evaluate your satisfaction with the timeliness of HR staff in responding to your request.

Very Satisfied.

Satisfied.

Neutral

Dissatisfied.

Very Dissatisfied.

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6. Please evaluate your satisfaction with the overall quality of service you received from HR in responding to your request.

Very Satisfied.

Satisfied.

Neutral.

Dissatisfied.

Very Dissatisfied.

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7. Was your question or concern resolved to your satisfaction?

Yes

No (please specify)

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8. Please let us know what we did well.

Praise:

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9. How can we better assist you in the future?

Comments:

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* 1. Service date: (Required.)

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* 2. Please indicate how you contacted HR:

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* 3. What area provided you with assistance?

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* 4. Please evaluate your satisfaction with the courtesy of HR staff in responding to your request.

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* 5. Please evaluate your satisfaction with the timeliness of HR staff in responding to your request.

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* 6. Please evaluate your satisfaction with the overall quality of service you received from HR in responding to your request.

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* 7. Was your question or concern resolved to your satisfaction?

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* 8. Please let us know what we did well.

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* 9. How can we better assist you in the future?

1. Service date: (Required.)

2. Please indicate how you contacted HR:

3. What area provided you with assistance?

4. Please evaluate your satisfaction with the courtesy of HR staff in responding to your request.

5. Please evaluate your satisfaction with the timeliness of HR staff in responding to your request.

6. Please evaluate your satisfaction with the overall quality of service you received from HR in responding to your request.

7. Was your question or concern resolved to your satisfaction?

8. Please let us know what we did well.

9. How can we better assist you in the future?