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1.
Please specify your Alfa line type:
Prepaid
Postpaid
Business
2.
How often do you use the Alfa website?
Daily
Several times a week
Once a week
A few times a month
Rarely
This is my first visit
3.
What is the main reason for your Alfa website visit?
MyDashboard - Check my balance / usage
Recharge / Pay my bill
Free SMS
Activate or manage services
Browse offers, bundles or promotions
Find Alfa stores / locations
Contact Customer Support – Chat, Email, Social Media
Get information about Alfa products and services
Other (please specify)
4.
Overall, how satisfied are you with the Alfa website?
1 "Totally not satisfied"
2
3
4
5 "Totally satisfied"
5.
On a scale of 0 to 10,
How likely is it that you would recommend Alfa Website to a friend or colleague?
0 for Not at all likely, 10 for Extremely likely
Not at all likely
Extremely likely
0
1
2
3
4
5
6
7
8
9
10
6.
How easy was it to complete your activity on Alfa website?
1 – Extremely Easy
2
3
4
5
6
7 – Extremely Difficult
7.
How clear is the information provided on Alfa website?
1 – Not Clear at All
2
3
4
5 – Extremely Clear
8.
How easy is it to manage the products and services through Alfa website?
1 – Extremely Easy
2
3
4
5
6
7 – Extremely Difficult
9.
What features or improvements would encourage you to use the Alfa website more frequently?
Simpler design and easier navigation
Faster website performance
More personalized content and recommendations
More exclusive offers and promotions
More self-service options
Clearer information about Alfa products, services and offers
Other (please specify)
10.
Which device did you use the most to access the Alfa website during this visit?
Mobile phone / Smartphone
Desktop computer
Laptop
Tablet
Other (please specify)
11.
Is there any feature you wish the website had?
*
12.
Please enter your mobile number
(Required.)
We would also like to clarify that the survey’s results are utilized to research the opportunities for future enhancements.
In case of urgent concerns, we will be glad to assist you through Alfa official channels.
