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311 Customer Satisfaction Survey
1.
On what date did you contact the City of Schertz?
*
2.
Which department or division did you contact?
(Required.)
Animal Services
Business Office
City Secretary
Civic Center
311/Customer Relations
Economic Development
EMS
Engineering
Executive Offices
Finance
Fire Department
General Services
Geographic Information Systems
Human Resources
Information Technology
Library
Marshal Services
Municipal Court
Parks, Recreation & Community Services
Planning & Community Development
Police Department
Public Affairs
Public Works
Purchasing/Asset Management
Records Management
Other (please specify)
*
3.
Which of the following best describes you in this interaction with the City?
(Required.)
Citizen
Business Owner
Consultant
Contractor
Visitor
Business/Property Manager
City of Schertz Employee
4.
Briefly describe your reason for contact.
5.
Who helped you?
6.
Please rate the staff member who helped you, on the following (Where 5 = Excellent and 1 = Poor) :
1
2
3
4
5
Respectful
1
2
3
4
5
Knowledgeable
1
2
3
4
5
Professional
1
2
3
4
5
7.
How well did our staff member who helped you, do the following (Where 5 = Excellent and 1 = Poor) :
1
2
3
4
5
Listen to your concern/question
1
2
3
4
5
Communicate information clearly
1
2
3
4
5
Respond in a reasonable amount of time
1
2
3
4
5
8.
Please provide any additional comments, information, and/or suggestions
Thank you for providing your feedback!