311 Customer Satisfaction Survey Question Title * 1. On what date did you contact the City of Schertz? Question Title * 2. Which department or division did you contact? Animal Services Business Office City Secretary Civic Center 311/Customer Relations Economic Development EMS Engineering Executive Offices Finance Fire Department General Services Geographic Information Systems Human Resources Information Technology Library Marshal Services Municipal Court Parks, Recreation & Community Services Planning & Community Development Police Department Public Affairs Public Works Purchasing/Asset Management Records Management Other (please specify) Question Title * 3. Which of the following best describes you in this interaction with the City? Citizen Business Owner Consultant Contractor Visitor Business/Property Manager City of Schertz Employee Question Title * 4. Briefly describe your reason for contact. Question Title * 5. Who helped you? Question Title * 6. Please rate the staff member who helped you, on the following (Where 5 = Excellent and 1 = Poor) : 1 2 3 4 5 Respectful Respectful 1 Respectful 2 Respectful 3 Respectful 4 Respectful 5 Knowledgeable Knowledgeable 1 Knowledgeable 2 Knowledgeable 3 Knowledgeable 4 Knowledgeable 5 Professional Professional 1 Professional 2 Professional 3 Professional 4 Professional 5 Question Title * 7. How well did our staff member who helped you, do the following (Where 5 = Excellent and 1 = Poor) : 1 2 3 4 5 Listen to your concern/question Listen to your concern/question 1 Listen to your concern/question 2 Listen to your concern/question 3 Listen to your concern/question 4 Listen to your concern/question 5 Communicate information clearly Communicate information clearly 1 Communicate information clearly 2 Communicate information clearly 3 Communicate information clearly 4 Communicate information clearly 5 Respond in a reasonable amount of time Respond in a reasonable amount of time 1 Respond in a reasonable amount of time 2 Respond in a reasonable amount of time 3 Respond in a reasonable amount of time 4 Respond in a reasonable amount of time 5 Question Title * 8. Please provide any additional comments, information, and/or suggestions Thank you for providing your feedback! Done