Strategic Planning 

In July 2021 Heywood Rural Health (HRH) started to develop a three-four year Strategic Plan. As a part of this process the Board are seeking the perspectives of community members on the priorities to be focused on over the next three-four years.

This survey seeks your thoughts on the direction of HRH. Responses to this survey will be kept confidential and will be used to assist the Board to determine a series of priority focus areas for HRH moving forward.

The survey will take less than 10 minutes to complete. If you have any questions about this survey please don't hesitate to contact Claire Edwards, Strategic Planning Consultant at hello@claire-edwards.com or on 0438 112 347.

Further to participation in the Community Member Survey the Board would like to invite you to participate in a phone interview. Phone interviews will be conducted between the 16-27 August. Please contact hello@claire-edwards.com to arrange.

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* 1. List five key words that best describe the current experience for patients at HRH.

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* 2. What does HRH currently do well in relation to health service delivery?

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* 3. What could HRH do better in relation to health service delivery?

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* 4. How well does HRH communicate with the community about health services? How would you like them to communicate with you?

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* 5. How accessible is HRH? (Think about: ease of booking into services, physically accessing the buildings, how culturally respectful and welcoming spaces are, the use of telehealth and transport to support service access and availability)

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* 6. Occasionally there are situations where services at HRH are disrupted (e.g., COVID-19, flood, fire, other emergencies or service disruptions). How do these service disruptions impact you? Have they changed how you access services at HRH? If there were service disruptions in the future what would you like to see the HRH do better?

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* 7. Is there anything further that you would like to add?

Thank you for responding to this survey.  The Board looks forward to your ongoing contributions and participation in this important process.

Remember to participate in a phone interview contact Claire at hello@claire-edwards.com to arrange an interview between 16-27 August.
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