The Lower Providence Township Community Development Department is responsible for the review of zoning and building plans, issuance of permits and the inspection of all commercial and residential construction activity.  The Department takes customer service very seriously.  We pride ourselves on great customer service and strive to achieve good relations with our residents and businesses.  We value your opinions and request that you please take a moment to complete our customer service survey.  We would greatly appreciate any comments or concerns you would like to share about our department and/or your experience with us.

* 1. What prompted you to take our survey?

* 2. What types of permits did you obtain from the Township? (Please select all that apply.):

* 3. How many staff people in the Community Development Department did you personally work or communicate with during your process?

* 4. How would you rate the staff regarding the time required to review and issues permits?  This includes at the counter, over the phone, in the field for an inspection, etc.

* 5. How would you rate the staff regarding response time to your requested inspection?

* 6. Did you request an inspection at a specific time?  If so, did the Permit Coordinator and Building Inspector try and work with your requested time?

* 7. How would you rate the administrative and counter staff in the Community Development Department for helpfulness?

* 8. How would you rate the administrative and counter staff in the Community Development Department for courtesy?

* 9. How would you rate the administrative and counter staff in the Community Development Department for professionalism?

* 10. How would you rate the Building Inspectors in the Department for helpfulness?

* 11. How would you rate the Building Inspectors in the Department for courtesy?

* 12. How would you rate the Building Inspectors in the Building Division for professionalism?

* 13. How would you rate the ease of obtaining a permit?

* 14. How would you rate the ease of using our forms?

* 15. Which method do you prefer to request an inspection?

* 16. Which method do you prefer to get questions answered?

* 17. Did staff adequately answer your questions?

* 18. Whom did you work with in the department?

* 19. Is there any part of our process that you would change?

* 20. How would you rate the price of your permit for the services you received (permit, plan reviews, inspectiontions, code consultations, etc.)?

* 21. Is there anything elese that you would like to share with our Department?

* 22. Please provide the following information to assist us in evaluating your responses.

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