*1.Which embroidery machine do you use most frequently for embroidery craft? (Single choice)(Required.)

single-needle embroidery machine

multi-needle embroidery machine

sewing-embroidery combo machine

Not buying any embroidery machine yet.

*2.How long have you been using embroidery machine? (Single choice)(Required.)

＜3 months

3 - 6 months

6 - 12 months

1 - 3 years

4 - 7 years

8 - 10 years

10+ years

*3.What brand of embroidery machine did you purchase? (Multiple choice)(Required.)

Ricoma

Smartstitch

Janome

Brother

BAi

Other (please specify)

*4.How do you primarily access customer support? (Multiple choice)(Required.)

After-sales hotline from brand (e.g., phone number provided in the product manual or packaging)

Seller-provided instant messaging tools (e.g., WhatsApp, etc.)

E-commerce platform customer service (e.g., clicking "Contact Seller" or "Request After-Sales Service" on the order page of platforms like Amazon)

Official email (e.g., email address provided in the product manual or packaging)

Brand's other official social media channels (e.g., Reddit, Discord, etc.)

Chatbot support via live chat/instant messaging on the official standalone website

Self-service via help center/FAQ guides

Brand's official Facebook group

Live chat/instant messaging with human agents on the official standalone website

Other (please specify)

Have not contacted customer support yet

*5.Which forms of after-sales service have you received? (Multiple choice)(Required.)

Online step-by-step video guides from customer service (e.g., e-platform messages, chat support)

Third-party on-site repair service

Resolved issues independently via help center/FAQ guides

Online pattern/examples provided by customer service (e.g., e-platform messages, chat support)

Remote phone guidance

Official on-site repair service

Online text-based guidance from customer service (e.g., e-platform messages, chat support)

Product returned for repair/replacement

Remote video chat guidance

Other (please specify)

Have not contacted customer support yet

6.To ensure we can promptly notify you of bonus and subsequent reward distribution, please provide your Email and community account link. (Fill in the blank)

Email

Community account link: