*1.Which embroidery machine do you use most frequently for embroidery craft? (Single choice)(Required.)

single-needle embroidery machine

multi-needle embroidery machine

sewing-embroidery combo machine

Not buying any embroidery machine yet.

*2.How long have you been using embroidery machine? (Single choice)(Required.)

＜3 months

3 - 6 months

6 - 12 months

1 - 3 years

4 - 7 years

8 - 10 years

10+ years

*3.What brand of embroidery machine did you purchase? (Multiple choice)(Required.)

Janome

Smartstitch

BAi

Ricoma

Brother

Other (please specify)

*4.How do you primarily access customer support? (Multiple choice)(Required.)

Chatbot support via live chat/instant messaging on the official standalone website

Official email (e.g., email address provided in the product manual or packaging)

Brand's other official social media channels (e.g., Reddit, Discord, etc.)

Seller-provided instant messaging tools (e.g., WhatsApp, etc.)

After-sales hotline from brand (e.g., phone number provided in the product manual or packaging)

Live chat/instant messaging with human agents on the official standalone website

Self-service via help center/FAQ guides

Brand's official Facebook group

E-commerce platform customer service (e.g., clicking "Contact Seller" or "Request After-Sales Service" on the order page of platforms like Amazon)

Other (please specify)

Have not contacted customer support yet

*5.Which forms of after-sales service have you received? (Multiple choice)(Required.)

Official on-site repair service

Third-party on-site repair service

Online step-by-step video guides from customer service (e.g., e-platform messages, chat support)

Online text-based guidance from customer service (e.g., e-platform messages, chat support)

Online pattern/examples provided by customer service (e.g., e-platform messages, chat support)

Product returned for repair/replacement

Resolved issues independently via help center/FAQ guides

Remote phone guidance

Remote video chat guidance

Other (please specify)

Have not contacted customer support yet

6.To ensure we can promptly notify you of bonus and subsequent reward distribution, please provide your Email and community account link. (Fill in the blank)

Email

Community account link: