Share Your experience of embroidery machine, Get Exclusive Insights! Question Title * 1. Which embroidery machine do you use most frequently for embroidery craft? (Single choice) single-needle embroidery machine multi-needle embroidery machine sewing-embroidery combo machine Not buying any embroidery machine yet. Question Title * 2. How long have you been using embroidery machine? (Single choice) <3 months 3 - 6 months 6 - 12 months 1 - 3 years 4 - 7 years 8 - 10 years 10+ years Question Title * 3. What brand of embroidery machine did you purchase? (Multiple choice) Janome Smartstitch Brother Ricoma BAi Other (please specify) Question Title * 4. How do you primarily access customer support? (Multiple choice) Seller-provided instant messaging tools (e.g., WhatsApp, etc.) After-sales hotline from brand (e.g., phone number provided in the product manual or packaging) Brand's official Facebook group Official email (e.g., email address provided in the product manual or packaging) Self-service via help center/FAQ guides Live chat/instant messaging with human agents on the official standalone website E-commerce platform customer service (e.g., clicking "Contact Seller" or "Request After-Sales Service" on the order page of platforms like Amazon) Chatbot support via live chat/instant messaging on the official standalone website Brand's other official social media channels (e.g., Reddit, Discord, etc.) Other (please specify) Have not contacted customer support yet Question Title * 5. Which forms of after-sales service have you received? (Multiple choice) Official on-site repair service Resolved issues independently via help center/FAQ guides Remote video chat guidance Online text-based guidance from customer service (e.g., e-platform messages, chat support) Product returned for repair/replacement Online pattern/examples provided by customer service (e.g., e-platform messages, chat support) Third-party on-site repair service Online step-by-step video guides from customer service (e.g., e-platform messages, chat support) Remote phone guidance Other (please specify) Have not contacted customer support yet Question Title * 6. To ensure we can promptly notify you of bonus and subsequent reward distribution, please provide your Email and community account link. (Fill in the blank) Email Community account link: Done