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Benchmarking AI KPIs
Thank you for taking the time to participate in this short survey. Your responses will only be reported out in the aggregate. Your input is of great value to us!
1.
Which best describes the
Resolution Rate
of your AI-powered solutions?
0-20%
21-40%
41-60%
61-80%
81-100%
Don't Measure
Don't Know
2.
Which best describes the
Containment/Escalation Rate
of your AI-powered solutions?
0-20%
21-40%
41-60%
61-80%
81-100%
Don't Measure
Don't Know
3.
Which best describes the
Abandonment Rate
of your AI-powered solutions?
0-20%
21-40%
41-60%
61-80%
81-100%
Don't Measure
Don't Know
4.
Which best describes the
Customer Satisfaction (CSAT) Rate
of your AI-powered solutions?
0-20%
21-40%
41-60%
61-80%
81-100%
Don't Measure
Don't Know
5.
How does the Cost-Per-Contact of your AI-powered solutions compare with that of your typical assisted channel (Voice, Email, etc.)?
Substantially More
Somewhat More
About the Same
Somewhat Less
Substantially Less
Don't Measure
Don't Know
