Thank you for giving us the opportunity to better serve you. The DGS Statewide Travel Program strives to improve its service levels to meet and exceed your travel needs. Please help us by taking a few minutes to tell us about your experience with Concur and/or CalTravelStore. Your comments are greatly appreciated. If you would like to contact the DGS Statewide Travel Program directly, please call (916) 376-3974. Thank you.

* 1. What was your method of booking travel?

* 2. Which of the following best describes your role?

* 3. How would you rate the online booking tool, Concur Travel, for:

  Extremely Satisfied Somewhat Satisfied Neither Satisfied nor Dissatisfied Dissatisfied
Ease of use
Availability of booking options
Speed of reservation completion
Convenience features (cloning, sharing, templates, etc.)
Itinerary features (email, changes, notifications, etc.)

* 4. How would you rate your overall satisfaction with Concur Travel?

* 5. How would you rate your overall satisfaction with the agents at CalTravelStore?

* 6. If you had to contact CalTravelStore, did you leave a voice mail? If so, how long before your call was returned?

* 7. Did you find the agent knowledgeable, professional and courteous?

* 8. What can Concur Travel or CalTravelStore do to improve their customer service?

* 9. What can the DGS Statewide Travel Program do to better meet your needs?

* 10. Contact Information (Optional)

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