The DGS Statewide Travel Program strives to improve its service levels to meet and exceed your travel needs. Please help us by taking a few minutes to tell us about your experience with Concur and/or CalTravelStore. Your comments are greatly appreciated.

Please note that Concur does not restrict bookings; it only provides inventory and the employee makes the decision on where to stay. If you have questions about short-term lodging reimbursement rates, the availability of short-term lodging rates, or anything rate-related, please contact CalHR.  

If you would like to contact the DGS Statewide Travel Program directly, please call (916) 376-3974 or email statewidetravelprogram@dgs.ca.gov. Thank you.

What was your method of booking travel?

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* 1. What was your method of booking travel?

Which of the following best describes your role?

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* 2. Which of the following best describes your role?

How would you rate the online booking tool, Concur Travel, for:

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* 3. How would you rate the online booking tool, Concur Travel, for:

  Satisfied Neither Satisfied nor Dissatisfied Dissatisfied
Ease of use
Availability of selections
Speed of reservation completion
Convenience features (cloning, sharing, templates, etc.)
Itinerary features (email, changes, notifications, etc.)
How would you rate your satisfaction with the agents at CalTravelStore, if applicable?

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* 4. How would you rate your satisfaction with the agents at CalTravelStore, if applicable?

Did you find the agent knowledgeable, professional and courteous?

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* 5. Did you find the agent knowledgeable, professional and courteous?

What can the DGS Statewide Travel Program do to better meet your needs?

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* 6. What can the DGS Statewide Travel Program do to better meet your needs?

Please provide your contact information below.

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* 7. Please provide your contact information below.

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