The DGS Statewide Travel Program strives to improve its service levels to meet and exceed your travel needs. Please help us by taking a few minutes to tell us about your experience with Concur and/or CalTravelStore. Your comments are greatly appreciated.

Please note that Concur does not restrict bookings; it only provides inventory and the employee makes the decision on where to stay. If you have questions about short-term lodging reimbursement rates, the availability of short-term lodging rates, or anything rate-related, please contact CalHR.  

If you would like to contact the DGS Statewide Travel Program directly, please call (916) 376-3974 or email statewidetravelprogram@dgs.ca.gov. Thank you.

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* 1. What was your method of booking travel?

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* 2. Which of the following best describes your role?

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* 3. How would you rate the online booking tool, Concur Travel, for:

  Satisfied Neither Satisfied nor Dissatisfied Dissatisfied
Ease of use
Availability of selections
Speed of reservation completion
Convenience features (cloning, sharing, templates, etc.)
Itinerary features (email, changes, notifications, etc.)

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* 4. How would you rate your satisfaction with the agents at CalTravelStore, if applicable?

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* 5. Did you find the agent knowledgeable, professional and courteous?

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* 6. What can the DGS Statewide Travel Program do to better meet your needs?

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* 7. Please provide your contact information below.

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