Customer Survey

Our goal is to consistently provide high quality laboratory services that are fast, fair and friendly. We appreciate your feedback. Please take a few minutes to complete this survey. Thanks!

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* 1. What is your customer category?
(select all that apply)

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* 2. How frequently do you use the Chemtech-Ford Laboratories?
(select one)

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* 3. Why do you use Chemtech-Ford Lab?
(select all that apply)

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* 4. How satisfied are you with the following technical services
(3 = very satisfied, 1 = below expectations)

  3 2 1 NA
Quality and reliability of test results
Turn-around times for routine tests
Variety of tests offered
Response to technical questions or concerns
Quality of phone and email communications with lab staff
Clarity and usefulness of lab reports and supporting documentation
Scope of services offered
Cost of tests

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* 5. How satisfied are you with the following administrative services
(3 = very satisfied, 1 = below expectations)

  3 2 1 NA
Lab staff are knowledgeable, helpful, courteous and professional
Responses are prompt
Concerns are resolved adequately
Information received was clear and useful
Information on the lab website was useful and easy to locate
Business hours are convenient

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* 6. Please rate your overall experience with the services you have received at Chemtech-Ford Laboratory.

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* 7. Please add any additional comments or suggestions that would help us improve our laboratory services

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* 8. (Optional) If you would like to receive a response to your comments, please provide your name, phone number and email address

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