UCR Ombuds Office Anonymous Survey

Purpose of this survey

The Ombuds Office has created this survey to help our office make sure we are delivering the best possible experience to our visitors. We welcome all feedback with the goal to provide excellent service to the UCR community.
Because we value Confidentiality, this survey is intentionally anonymous, asking only non-identifiable questions. The survey results are compiled by the Ombuds Office staff.

The Ombuds Office reports administratively to the Provost and Executive Vice Chancellor. You may also provide feedback directly to the Provost office.

https://provost.ucr.edu/about-provost-and-executive-vice-chancellor

Question Title

* 1. How did you become aware of the Ombuds Office? (Please check all that apply)

Another Campus Department

Presentation/Orientation/Brochure

Online Search

Colleague/Co-worker/Supervisor/Fellow Student

Used Office Before

Other

Unknown

If you indicated either "Another Campus Department" or "Other," please feel free to specify.

Question Title

* 2. "Someone from the Ombuds Office responded promptly to my initial inquiry."

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Additional comments (optional)

Question Title

* 3. "The Ombuds Office staff made sure that I clearly understood the role of the Ombuds Office."

Yes

Additional Comments (optional)

Question Title

* 4. "The Ombuds Office staff treated me with respect and listened to my question(s) and/or concern(s)."

Yes

Additional Comments (optional)

Question Title

* 5. "The Ombuds Office helped identify and evaluate options to address my question(s) and/or concern(s)."

Yes

Additional Comments (optional)

Question Title

* 6. "My overall experience with the Ombuds Office was helpful and positive."

Strongly Agree

Agree

Neutral

Disagree

Strongly Disagree

Additional Comments (optional)

Question Title

* 7. How likely are you to refer others to the Ombuds Office as a resource?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

Additional Comments (optional)

Question Title

* 8. What might you have done if the Ombuds Office was not an available service? (Please check all that apply)

I might not have done or said anything about the issue(s)

I might have waited to bring up the issue(s) until later

I might have brought up the issue to a different resource

I might have changed to a different position/department/major within UCR

I might have left UCR

I might have shared my experience online or through social media

I might have shared my experience with a traditional media outlet

I might have filed an Internal formal action (inside UCR/UC), i.e. grievance or complaint

I might have filed an External formal action (outside UCR/UC), i.e. lawsuit or external agency complaint

Is there anything else you might have done?

Question Title

* 9. What would have happened if our services were not available to you? (Please check all that apply)

I would still be under great stress

Relationship(s) would have been damaged, further damaged, or destroyed

I would be less aware of options to resolve my concern(s)/problem(s)

Either I, or others, would be less able to succeed at UCR (e.g., not able to focus on work)

I would not have gained or understood other perspectives

I would have a negative impression of my experience here

There would be potential for financial loss or other costs to one or more individuals, UCR, or other entities

The situation would potentially have escalated to a health concern, harassment, other forms of abuse, possible violence

Are there other possible outcomes that would have happened?

UCR Ombuds Office Anonymous Survey

Purpose of this survey

Question Title

* 1. How did you become aware of the Ombuds Office? (Please check all that apply)

Question Title

* 2. "Someone from the Ombuds Office responded promptly to my initial inquiry."

Question Title

* 3. "The Ombuds Office staff made sure that I clearly understood the role of the Ombuds Office."

Question Title

* 4. "The Ombuds Office staff treated me with respect and listened to my question(s) and/or concern(s)."

Question Title

* 5. "The Ombuds Office helped identify and evaluate options to address my question(s) and/or concern(s)."

Question Title

* 6. "My overall experience with the Ombuds Office was helpful and positive."

Question Title

* 7. How likely are you to refer others to the Ombuds Office as a resource?

Question Title

* 8. What might you have done if the Ombuds Office was not an available service? (Please check all that apply)

Question Title

* 9. What would have happened if our services were not available to you? (Please check all that apply)

Question Title

* 10. Is there anything else you would like to share about your experience with the Ombuds Office? (Optional)