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Customer Experience Survey

Welcome to the HPS Customer Experience Survey!

Thank you for participating in our survey! Your feedback is truly valued and the results from this survey will help us to better serve you in the future.

Your responses will be anonymous, unless you provide your contact information.  

This survey should only take about 5 minutes to complete.
1.Please select the country in which you work:(Required.)
2.Which of the following options best describes your business:(Required.)
3.Which channel do you purchase your HPS products from?(Required.)
4.Please select the option that best describes your role within your company:
5.Does your company purchase/specify electrical products (i.e. reactors and transformers) from any of the following companies (please select all that apply):
6.How important are the following attributes to you when purchasing a transformer?
Very Important
Important
Somewhat Important
Unimportant
N/A
Stock Availability
Product Quality
Product Warranty
Competitive Pricing (ie. within 5% of typical market levels)
7.How would you rate HPS' performance in each of the following areas compared to other transformer/reactor products?(Required.)
Much Better
The Same
Needs Improvement
N/A
Stock Availability
Product Quality
Product Warranty
Competitive Pricing (ie within 5% of typical market levels)
8.For each of the roles listed below, please rate how satisfied you are with the performance of the following HPS contacts:(Required.)
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
N/A
HPS Sales Manager
HPS Inside Sales Associate
HPS Engineer
HPS Rep Agency
HPS Distributor
9.For each of the roles listed below, please rate the performance of the following HPS contacts compared to other transformer/reactor manufacturers that you have dealt with:(Required.)
Much Better
The Same
Needs Improvement
N/A
HPS Sales Manager
HPS Inside Sales Associate
HPS Engineer
HPS Rep Agency
HPS Distributor
10.How important are the following services to you and your organization?(Required.)
Very Important
Important
Somewhat Important
Unimportant
N/A
Engineering / Custom Design Services
Sales / Customer Support
Technical Support and Field Service
11.How would you rate HPS' performance for each of the services listed below?(Required.)
Excellent
Good
Average
Needs Improvement
Poor
N/A
Engineering / Custom Design Services
Inside Sales / Customer Support
Technical Support and Field Service
12.How important are the following Marketing resources to you and/or your organization?(Required.)
Very Important
Important
Somewhat Important
Unimportant
Product Collateral
Website
Online Resources (Online Training and Tools)
Social Media
13.How would you rate HPS' performance for each of the Marketing resources listed below?(Required.)
Excellent
Good
Average
Needs Improvement
Poor
N/A
Product Collateral
Website
Online Resources (HPS Academy Online Training site and HPS ToolBox Online Calculators)
Social Media
14.On average, does HPS meet your lead time expectations?(Required.)
15.What is your ship-on-time performance expectations?
16.On average, does HPS meet their committed shipment date?(Required.)
17.Overall, how would you rate your experience with HPS?(Required.)
18.Within the past year, would you say your overall satisfaction with HPS has:(Required.)
19.Would you recommend HPS products to colleagues or contacts within your industry?(Required.)
20.If you would like to participate in the $100 gift card draw, please fill out the below information. By filling out your information below you agree to the HPS privacy policy. (Click here to read our privacy policy.)
21.If we have any questions regarding your responses, can someone from HPS contact you?(Required.)