Customer Experience Survey

Welcome to the HPS Customer Experience Survey!

Thank you for participating in our survey! Your feedback is truly valued and the results from this survey will help us to better serve you in the future.

Your responses will be anonymous, unless you provide your contact information.

This survey should only take about 5 minutes to complete.

Question Title

* 1. Please select the country in which you work:

Canada

USA

Question Title

* 2. Which of the following options best describes your business:

OEM/Machine Builder

Wholesale Distribution

Consultant/System Integrator

Contractor

End-User

Other (please specify)

Question Title

* 3. Which channel do you purchase your HPS products from?

Wholesale Distribution

Direct

Other (please specify)

Question Title

* 4. Please select the option that best describes your role within your company:

Owner / President

Engineer

General Manager / Plant Manager

Maintenance Manager

Purchasing

Electrician

Sales

Technical Support

Other (please specify)

Question Title

* 5. Does your company purchase/specify electrical products (i.e. reactors and transformers) from any of the following companies (please select all that apply):

ABB

Acme Electric

Bemag Transformers

Delta Transformers

Eaton Corporation

Federal Pacific

General Electric

Jefferson Electric

Marcus Transformers

MGM Transformers Company

MTE Corporation

Rex Power Magnetics

Rockwell Automation

Schneider Electric

Siemens

Sola/Hevi-Duty

TCI

N/A

Other (please specify)

Question Title

* 6. How important are the following attributes to you when purchasing a transformer?

	Very Important	Important	Somewhat Important	Unimportant	N/A
Stock Availability	Stock Availability Very Important	Stock Availability Important	Stock Availability Somewhat Important	Stock Availability Unimportant	Stock Availability N/A
Product Quality	Product Quality Very Important	Product Quality Important	Product Quality Somewhat Important	Product Quality Unimportant	Product Quality N/A
Product Warranty	Product Warranty Very Important	Product Warranty Important	Product Warranty Somewhat Important	Product Warranty Unimportant	Product Warranty N/A
Competitive Pricing (ie. within 5% of typical market levels)	Competitive Pricing (ie. within 5% of typical market levels) Very Important	Competitive Pricing (ie. within 5% of typical market levels) Important	Competitive Pricing (ie. within 5% of typical market levels) Somewhat Important	Competitive Pricing (ie. within 5% of typical market levels) Unimportant	Competitive Pricing (ie. within 5% of typical market levels) N/A

Comments

Question Title

* 7. How would you rate HPS' performance in each of the following areas compared to other transformer/reactor products?

	Much Better	The Same	Needs Improvement	N/A
Stock Availability	Stock Availability Much Better	Stock Availability The Same	Stock Availability Needs Improvement	Stock Availability N/A
Product Quality	Product Quality Much Better	Product Quality The Same	Product Quality Needs Improvement	Product Quality N/A
Product Warranty	Product Warranty Much Better	Product Warranty The Same	Product Warranty Needs Improvement	Product Warranty N/A
Competitive Pricing (ie within 5% of typical market levels)	Competitive Pricing (ie within 5% of typical market levels) Much Better	Competitive Pricing (ie within 5% of typical market levels) The Same	Competitive Pricing (ie within 5% of typical market levels) Needs Improvement	Competitive Pricing (ie within 5% of typical market levels) N/A

Comments

Question Title

* 8. For each of the roles listed below, please rate how satisfied you are with the performance of the following HPS contacts:

	Very Satisfied	Satisfied	Neutral	Dissatisfied	Very Dissatisfied	N/A
HPS Sales Manager	HPS Sales Manager Very Satisfied	HPS Sales Manager Satisfied	HPS Sales Manager Neutral	HPS Sales Manager Dissatisfied	HPS Sales Manager Very Dissatisfied	HPS Sales Manager N/A
HPS Inside Sales Associate	HPS Inside Sales Associate Very Satisfied	HPS Inside Sales Associate Satisfied	HPS Inside Sales Associate Neutral	HPS Inside Sales Associate Dissatisfied	HPS Inside Sales Associate Very Dissatisfied	HPS Inside Sales Associate N/A
HPS Engineer	HPS Engineer Very Satisfied	HPS Engineer Satisfied	HPS Engineer Neutral	HPS Engineer Dissatisfied	HPS Engineer Very Dissatisfied	HPS Engineer N/A
HPS Rep Agency	HPS Rep Agency Very Satisfied	HPS Rep Agency Satisfied	HPS Rep Agency Neutral	HPS Rep Agency Dissatisfied	HPS Rep Agency Very Dissatisfied	HPS Rep Agency N/A
HPS Distributor	HPS Distributor Very Satisfied	HPS Distributor Satisfied	HPS Distributor Neutral	HPS Distributor Dissatisfied	HPS Distributor Very Dissatisfied	HPS Distributor N/A

Comments

Question Title

* 9. For each of the roles listed below, please rate the performance of the following HPS contacts compared to other transformer/reactor manufacturers that you have dealt with:

	Much Better	The Same	Needs Improvement	N/A
HPS Sales Manager	HPS Sales Manager Much Better	HPS Sales Manager The Same	HPS Sales Manager Needs Improvement	HPS Sales Manager N/A
HPS Inside Sales Associate	HPS Inside Sales Associate Much Better	HPS Inside Sales Associate The Same	HPS Inside Sales Associate Needs Improvement	HPS Inside Sales Associate N/A
HPS Engineer	HPS Engineer Much Better	HPS Engineer The Same	HPS Engineer Needs Improvement	HPS Engineer N/A
HPS Rep Agency	HPS Rep Agency Much Better	HPS Rep Agency The Same	HPS Rep Agency Needs Improvement	HPS Rep Agency N/A
HPS Distributor	HPS Distributor Much Better	HPS Distributor The Same	HPS Distributor Needs Improvement	HPS Distributor N/A

Comments

Question Title

* 10. How important are the following services to you and your organization?

	Very Important	Important	Somewhat Important	Unimportant	N/A
Engineering / Custom Design Services	Engineering / Custom Design Services Very Important	Engineering / Custom Design Services Important	Engineering / Custom Design Services Somewhat Important	Engineering / Custom Design Services Unimportant	Engineering / Custom Design Services N/A
Sales / Customer Support	Sales / Customer Support Very Important	Sales / Customer Support Important	Sales / Customer Support Somewhat Important	Sales / Customer Support Unimportant	Sales / Customer Support N/A
Technical Support and Field Service	Technical Support and Field Service Very Important	Technical Support and Field Service Important	Technical Support and Field Service Somewhat Important	Technical Support and Field Service Unimportant	Technical Support and Field Service N/A

Comments

Question Title

* 11. How would you rate HPS' performance for each of the services listed below?

	Excellent	Good	Average	Needs Improvement	Poor	N/A
Engineering / Custom Design Services	Engineering / Custom Design Services Excellent	Engineering / Custom Design Services Good	Engineering / Custom Design Services Average	Engineering / Custom Design Services Needs Improvement	Engineering / Custom Design Services Poor	Engineering / Custom Design Services N/A
Inside Sales / Customer Support	Inside Sales / Customer Support Excellent	Inside Sales / Customer Support Good	Inside Sales / Customer Support Average	Inside Sales / Customer Support Needs Improvement	Inside Sales / Customer Support Poor	Inside Sales / Customer Support N/A
Technical Support and Field Service	Technical Support and Field Service Excellent	Technical Support and Field Service Good	Technical Support and Field Service Average	Technical Support and Field Service Needs Improvement	Technical Support and Field Service Poor	Technical Support and Field Service N/A

Comments

Question Title

* 12. How important are the following Marketing resources to you and/or your organization?

	Very Important	Important	Somewhat Important	Unimportant
Product Collateral	Product Collateral Very Important	Product Collateral Important	Product Collateral Somewhat Important	Product Collateral Unimportant
Website	Website Very Important	Website Important	Website Somewhat Important	Website Unimportant
Online Resources (Online Training and Tools)	Online Resources (Online Training and Tools) Very Important	Online Resources (Online Training and Tools) Important	Online Resources (Online Training and Tools) Somewhat Important	Online Resources (Online Training and Tools) Unimportant
Social Media	Social Media Very Important	Social Media Important	Social Media Somewhat Important	Social Media Unimportant

Comments

Question Title

* 13. How would you rate HPS' performance for each of the Marketing resources listed below?

	Excellent	Good	Average	Needs Improvement	Poor	N/A
Product Collateral	Product Collateral Excellent	Product Collateral Good	Product Collateral Average	Product Collateral Needs Improvement	Product Collateral Poor	Product Collateral N/A
Website	Website Excellent	Website Good	Website Average	Website Needs Improvement	Website Poor	Website N/A
Online Resources (HPS Academy Online Training site and HPS ToolBox Online Calculators)	Online Resources (HPS Academy Online Training site and HPS ToolBox Online Calculators) Excellent	Online Resources (HPS Academy Online Training site and HPS ToolBox Online Calculators) Good	Online Resources (HPS Academy Online Training site and HPS ToolBox Online Calculators) Average	Online Resources (HPS Academy Online Training site and HPS ToolBox Online Calculators) Needs Improvement	Online Resources (HPS Academy Online Training site and HPS ToolBox Online Calculators) Poor	Online Resources (HPS Academy Online Training site and HPS ToolBox Online Calculators) N/A
Social Media	Social Media Excellent	Social Media Good	Social Media Average	Social Media Needs Improvement	Social Media Poor	Social Media N/A

Comments

Question Title

* 14. On average, does HPS meet your lead time expectations?

Yes

N/A

Comments

Question Title

* 15. What is your ship-on-time performance expectations?

85 - 89.9%

90 - 94.9%

95 - 97.9%

98 - 100%

N/A

Other (please specify)

Question Title

* 16. On average, does HPS meet their committed shipment date?

Yes

N/A

Comment:

Question Title

* 17. Overall, how would you rate your experience with HPS?

Very Satisfied

Satisfied

Neutral

Unsatisfied

Very Unsatisfied

N/A

Comment

Question Title

* 18. Within the past year, would you say your overall satisfaction with HPS has:

Improved

Stayed the same

Declined

N/A

Comment

Question Title

* 19. Would you recommend HPS products to colleagues or contacts within your industry?

Definitely

Probably

Maybe

Probably Not

Definitely Not

N/A

Comment

Question Title

* 20. If you would like to participate in the $100 gift card draw, please fill out the below information. By filling out your information below you agree to the HPS privacy policy. (Click here to read our privacy policy.)

Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Country

Email Address

Phone Number

Question Title

* 21. If we have any questions regarding your responses, can someone from HPS contact you?

Yes