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Hotel Pulse-Taker - Sample Test

This is a short extract of our comprehensive questionnaire to assess your hotel's current and future performance. (5 minutes to complete)

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Question Title

* SERVICE EXCELLENCE
Please check all statements that apply to your hotel

We have a dedicated employee development program and formal staff appraisals

We follow up on negative online reviews within 48 hours

We have an employee turnover below 30% per year

We have an online review score above 8.4 on Booking.com

We have written service standards, available to our employees at all times

Question Title

* FINANCE
Please check all statements that apply to your hotel

We have a positive GOP on a yearly basis (gross operating profit) above 20%

We have a profit margin above 60% in Rooms department and 10% in F&B department

We have enough cash to operate a 6 months' crisis, without an overdraft facility

We had stable or growing positively net results over the last 5 years of business (before covid-19)

We have a higher occupancy or RevPAR compared to our competitors

Question Title

* SALES PERFORMANCE
Please check all statements that apply to your hotel

We generate more room revenues from direct bookings compared to indirect bookings

We have a top 10% ranked position on Booking.com or Expedia within our market

We have a CRM or revenue management system

We have at least a 20% share in multiple market segments

Every week we have regularly a full restaurant or bar

Question Title

* ASSET MANAGEMENT
Please check all statements that apply to your hotel

We have renovated all bedrooms over the last 10 years

We have a sound ambiance in the hotel (music, lighting, decoration, smell, architecture, etc.)

We have a computerized building management system

We are within 300 meters of a main attraction point (airport, major landmark, beach, etc)

We have a provision of at least 5% of revenues per year for Furniture, Fixtures, and Equipment

Question Title

* INNOVATION & MINDSET
Please check all statements that apply to your hotel

We regularly review our internal processes

We have a tool to communicate digitally with our guests before, during and after their stay

We visit our competitor(s) once every 6 months

We encourage staff to implement innovative ideas

We dedicate a yearly budget to external training programs for staff members

Question Title

* HEALTH & SAFETY
Please check all statements that apply to your hotel

We have a certificate awarded by an environmental program

We have documented procedures and regulations on health, safety, and hygiene

We have a crisis team involving members of each relevant department to support management

All our guest data and other confidential documents are secured

We organize regular trainings for staff on hygiene, health and safety procedures

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* Where is your hotel located?

Question Title

* From time to time, we share best practices on hotel management and service excellence. Would you like to receive them along with your sample report?
(you will receive your report in the next few days)

(If you are not interested in best practices and the Pulse-Taker sample report, simply scroll down to get your score)

Your Name

Name of your Hotel

Email Address

Question Title

* SERVICE EXCELLENCEPlease check all statements that apply to your hotel

Question Title

* FINANCEPlease check all statements that apply to your hotel

Question Title

* SALES PERFORMANCEPlease check all statements that apply to your hotel

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* ASSET MANAGEMENTPlease check all statements that apply to your hotel

Question Title

* INNOVATION & MINDSETPlease check all statements that apply to your hotel

Question Title

* HEALTH & SAFETYPlease check all statements that apply to your hotel

Question Title

* Where is your hotel located?

Question Title

* SERVICE EXCELLENCE
Please check all statements that apply to your hotel

* FINANCE
Please check all statements that apply to your hotel

* SALES PERFORMANCE
Please check all statements that apply to your hotel

* ASSET MANAGEMENT
Please check all statements that apply to your hotel

* INNOVATION & MINDSET
Please check all statements that apply to your hotel

* HEALTH & SAFETY
Please check all statements that apply to your hotel