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Hospital Signage
Have Your Say
We are doing an audit of our hospital signage. This survey will help us look at wayfinding in the general or public areas of our facility. Wayfinding means all the ways in which people find their way from place to place. We value your open and honest feedback and will use your comments to help us to understand where we can make improvements. Your feedback can help us to provide the best possible experience for all users of our facility in the future. Thank you for taking the time to provide your comments.
1.
Which hospital facility are you commenting on?
(if not the name, the location)
2.
Who do you represent?
Patient
Carer / family member
Visitor
Local business
Service provider
Hospital staff
Other (please specify)
3.
How often do you visit this facility?
Daily
Weekly
Monthly
Yearly
First visit
4.
What part of this facility are you commenting on?
Main entrance
Emergency department
Community health
Outpatients
General wards
Allied health
Other (please specify)
5.
How would you describe getting around this facility?
Very easy
Reasonably easy
Bit confusing
Very confusing
Extremely confusing
6.
Rate the following statements.
Great
Good
Fair
Poor
Very poor
Overall how would you rate the signage in the facility?
Great
Good
Fair
Poor
Very poor
How would you rate how easy signs are to read?
Great
Good
Fair
Poor
Very poor
How would you rate the location of signs?
Great
Good
Fair
Poor
Very poor
How would rate the directional instructions?
Great
Good
Fair
Poor
Very poor
How would you rate the frequency of signage?
Great
Good
Fair
Poor
Very poor
Comment:
7.
What part of the facility do you find the most confusing?
All areas
Outside the facility
Front entrance
Emergency Department
Inside the facility
No areas
Comment:
8.
In your opinion how could signage be improved? (
select all that apply
)
More signs
Bigger signs
Smaller signs
Less signs
Better locations for signs
More maps
More instructional signage
More arrows
More symbols
Other (please specify)
9.
What is most important to you to improve signage at the facility? (
select one
)
More signs
Bigger signs
Smaller signs
Less signs
Better locations for signs
More maps
More instructional signage
More arrows
More symbols
Other (please specify)
10.
Do you have any suggestions on how we can improve the signage at this facility?
Thank you for taking the time to provide your feedback!