Customer Satisfaction Survey 2025 Question Title * 1. Age Group Under 18 18-24 25-34 35-44 45-54 55-64 65+ Zip Code Question Title * 2. Choose your current internet service provider? Spectrum Xfinity At&T Cox Windstream Altafiber Hughesnet Viasat Mediacom Other (please specify) Question Title * 3. What are your top 3 priorities when choosing a home internet plan? Price Speed Reliability Customer Support Contract Flexibility Bundling Options Perks or Free Add-ons Brand Reputation Question Title * 4. Have you upgraded or changed your internet plan in the last 12 months? Yes, upgraded to a better plan Yes, downgraded to a cheaper plan No, but I plan to within 6 months No, I’m satisfied with my current plan No, I’m locked into a long-term contract Question Title * 5. What would motivate you to switch internet providers? Better pricing elsewhere Faster speeds More reliable connection Poor customer service Move to a new location Better bundling options Contract expiring Promotional offer or gift Other (please specify) Question Title * 6. Which of the following services do you currently bundle with your internet? Cable TV Phone Streaming Service Home Security System Smart Home Devices None Other (please specify) Question Title * 7. How often do you experience internet outages or slowdowns in your neighborhood? Frequently Occasionally Rarely Never Question Title * 8. How satisfied are you with your provider’s response time and resolution? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Question Title * 9. Which of the following are you interested in trying in the near future? 5G Home Internet Multi-Gig Internet No-contract plans Internet + Streaming Bundle None of the above Question Title * 10. How many internet service providers operate in your neighborhood that you’re aware of? Spectrum Xfinity AT&T Cox Windstream Altafiber Hughesnet Viasat Mediacom Other (please specify) Done