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Customer Satisfaction Survey 2025
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1.
Age Group
(Required.)
Under 18
18-24
25-34
35-44
45-54
55-64
65+
Zip Code
*
2.
Choose your current internet service provider?
(Required.)
Spectrum
Xfinity
At&T
Cox
Windstream
Altafiber
Hughesnet
Viasat
Mediacom
Other (please specify)
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3.
What are your top 3 priorities when choosing a home internet plan?
(Required.)
Price
Speed
Reliability
Customer Support
Contract Flexibility
Bundling Options
Perks or Free Add-ons
Brand Reputation
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4.
Have you upgraded or changed your internet plan in the last 12 months?
(Required.)
Yes, upgraded to a better plan
Yes, downgraded to a cheaper plan
No, but I plan to within 6 months
No, I’m satisfied with my current plan
No, I’m locked into a long-term contract
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5.
What would motivate you to switch internet providers?
(Required.)
Better pricing elsewhere
Faster speeds
More reliable connection
Poor customer service
Move to a new location
Better bundling options
Contract expiring
Promotional offer or gift
Other (please specify)
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6.
Which of the following services do you currently bundle with your internet?
(Required.)
Cable TV
Phone
Streaming Service
Home Security System
Smart Home Devices
None
Other (please specify)
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7.
How often do you experience internet outages or slowdowns in your neighborhood?
(Required.)
Frequently
Occasionally
Rarely
Never
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8.
How satisfied are you with your provider’s response time and resolution?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
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9.
Which of the following are you interested in trying in the near future?
(Required.)
5G Home Internet
Multi-Gig Internet
No-contract plans
Internet + Streaming Bundle
None of the above
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10.
How many internet service providers operate in your neighborhood that you’re aware of?
(Required.)
Spectrum
Xfinity
AT&T
Cox
Windstream
Altafiber
Hughesnet
Viasat
Mediacom
Other (please specify)