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Benjamin F. Payton Learning Resources Center

Benedict College Library Satisfaction Survey

The purpose of this survey is to help the College understand your interaction with the Library and quality of resources and services provided. Your cooperation in completing this survey will help guide us to provide the best service to you. This survey is anonymous, confidential, and reported in an aggregated format.
1.Select your gender.(Required.)
2.Select the category that best describes you.(Required.)
3.If you are a Benedict College student, select your classification (if NOT a student, skip to question #6).(Required.)
4.What is your college major?(Required.)
5.Where do you reside?(Required.)
6.How often do you use the library resources and services?(Required.)
7.Select how you have mainly utilized the library resources and services.(Required.)
8.Select the time in which you often use the library facility.(Required.)
9.What are the reasons you use the library? (check all that apply)(Required.)
10.Indicate whether you have utilized the library during the weekends.(Required.)
11.Library hours are adequate for study and research purposes.(Required.)
12.Library environment is adequate (such as space, temperature, lighting, cleanliness, quietness, safety, etc.).(Required.)
13.Please provide any comment about the Library's facility.(Required.)
14.I usually seek the assistance of the library staff.(Required.)
15.The librarians are knowledgeable and adept at finding information.(Required.)
16.Instructions by librarians in the use of library resources are helpful.(Required.)
17.The library provides quality and efficient services (printing, photocopying, scanning, computers, library consultations, study rooms, etc.).(Required.)
18.Please provide any comments about customer service in the library.(Required.)
19.The library's webpage is easy to search in accessing electronic resources online.(Required.)
20.I am aware that electronic collections are accessible online 24 hours/7days a week from the Library's webpage.(Required.)
21.I access electronic resources more frequently than print resources.(Required.)
22.The library's electronic resources allow me to adequately complete class assignments.(Required.)
23.The library's print resources allow me to adequately complete class assignments.(Required.)
24.Library resources are current and relevant.(Required.)
25.Which library collections have you utilized this semester? (check all that apply)(Required.)
26.I am aware that I can recommend the purchase of new library resources for the collection.(Required.)
27.I have utilized the library's Mobile Multimedia Center this semester.(Required.)
28.Streaming educational videos and other media resources are sufficient for my assignments and/or research needs.(Required.)
29.Services offered by the Library's Mobile Multimedia Center are responsive to my needs.(Required.)
30.I have utilized the Archives Center this semester.(Required.)
31.Resources in the Archives Center are sufficient for my class assignments and/or research needs.(Required.)
32.Services offered by the Library's Archives Center are responsive to my needs.(Required.)
33.I am aware of the PASCAL Delivers Service, when a book is not found in Library's collection.(Required.)
34.I am aware of the Interlibrary Loan Service, when a book or journal article is not found in the Library's collection.(Required.)
35.Overall, I am satisfied with the library's resources and services.(Required.)
36.Please provide any comments about the library's resources and services.(Required.)