Sales, E-Commerce and Productivity During the COVID19 Crisis

1. Marketplaces & e-Commerce

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* 1. The distribution arm of Amazon, called Amazon Business, launched in Canada in October 2019. How concerned are you that Amazon Business will hurt your business results?

Not concerned at all

Mildly concerned

Moderately concerned

Very concerned

Extremely concerned

(Optional) Please provide any comment you wish to share:

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* 2. Will you make any changes in your business due to Amazon Business launching?

Yes

No

(Optional) Why or why not?

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* 3. Are you open to the idea of selling through Amazon Business?

Yes

No

Not sure

(Optional) Please explain your thinking:

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* 4. Approximately what % of your company's total sales come through ALL digital channels? Please include website, EDI, email-to-order software (e.g., Conexiom), e-Procurement, etc.

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* 5. Approximately what % of your company's total sales come from JUST your website?

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* 6. During the COVID-19 pandemic, do you believe you GAINED or LOST market share from your competitors?

Lost significant share

Lost some share

Stayed the same

Gained some share

Gained significant share

Not sure

(Optional) Please explain your answer:

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* 7. Do you believe your current e-commerce capabilities affected your company’s performance vs. competitors during the pandemic?

Our e-commerce capabilities helped us GAIN MARKET SHARE during the pandemic.

Our e-commerce capabilities made us LOSE MARKET SHARE during the pandemic.

Neither/Don't know

(Optional) Please provide any comments regarding your answer: