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HMIS Technical Assistance Customer Satisfaction Survey

1. HMIS Technical Assistance Satisfaction

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Please help us improve our customer service by completing this quick survey

Your feedback is always welcomed!

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* 1. Please enter approximate date of HMIS technical assistance:

Date

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* 2. Please select the name of the person who provided you with technical assistance:

Maylee Stevenson

Talia Scott

Alicia Osborne

Jayme Khoo

Gaby Ramirez

Ellie Parrish

Ellen Hatleberg

Other (please specify staff name):

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* 3. Regarding your most recent technical assistance request, how do you rate the customer service you received?

Excellent

Better than average

Average

Worse that average

Poor

Comments:

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* 4. Did you receive resolution to your technical assistance request?

Yes

In Progress

Comments:

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* 5. Do you know which Commerce Staff person to contact for technical assistance requests?

Yes

Comments:

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* 6. How long did it take to receive a response to your most recent technical assistance request?

Within 1 business day

2 business days

3 business days

4 or more business days

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* 7. Do you feel that this response time was acceptable?

Yes

If No, please tell us why you feel that way, and how we could improve our response time.

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* 8. Which County do you work in?

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* 9. Please tell the Commerce staff anything that you think would make our customer service a more satisfying experience.

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* 10. Please tell us if you have any suggestions or comments on our new ticketing system (SmartSheet).

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* 11. If you would like a response to this survey please provide your name and contact information:

Thank you for completing this survey. Your feedback is greatly appreciated.
Have a wonderful day.

Information provided to the Department of Commerce is subject to public disclosure, pursuant to RCW 42.56.