* 1. Tell me about a previous time when you have “saved the sale” What did you do? Why did it work?

* 2. Have you ever done phone calls for sales, customer service, or support? Did you like this? Do you prefer inbound or outbound calls?

* 3. If I gave you a project, how would you delegate & track it?

* 4. Have you previously managed direct reports? How do you keep a remote team on task?

* 5. How do you keep people informed? How do you report to management?

* 6. Which metrics do you see as most important for measuring customer service? Why?

* 7. What support tools do you like to work with in your daily workflow?

* 8. How do you measure the success of your Customer Success department, both as a team and as individual contributors?

* 9. What is your desired compensation?

* 10. Full Name, Email & Linked In Profile

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