1. Welcome

We are looking for your comments on how we dealt with you during your recent contact with us. Your answers will help us to improve our customer service in the future.
Once completed, please return the survey to us - no stamp is needed.
Thank you.

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* 1. Why did you contact the Fund?

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* 2. Please read the following statements and choose the most approprate answer that matches how you feel.

  Strongly Disagree Disagree Neutral Agree Strongly Agree
My query was answered in a way I fully understood
The answer/information given was understandable with no confusion
The time taken to deal with my enquiry was acceptable
Overall I feel the service provided by the Fund on this occasion was excellent

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* 3. Please read the following statements and choose the most approprate answer that matches how you feel.

  Strongly Disagree Disagree Neutral Agree Strongly Agree
The first person I spoke to was able to answer my query.
The member of staff who answered my question was extremely polite and courteous.
the answer/information given was understandable with no confusion.

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* 4. Please read the following statements and choose the most approprate answer that matches how you feel.

  Not applicable Strongly Disagree Disagree Neutral Agree Strongly Agree
The response I got was about right and answered all my questions
The letter was easy to understand and didn't have many technical terms
The forms was easy to fill in

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* 5. Please read the following statements and choose the most approprate answer that matches how you feel.

  Strongly Disagree Disagree Neutral Agree Strongly Agree
I found my annual benefit statement easy to read
I understand my pension benefits
I have used the My Pension online system and found it easy to understand my benefits

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* 6. Do you have any comments on our service?
Let us know if there something that would have improved our service or something that was particularly good?

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* 7. If you were dissatisfied and wish us to investigate further any issues you have raised please provide your national insurance number so a senior member of staff can investigate and contact you.

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* 8. Is there anything else you would like to tell us about our letters, leaflets or your annual benefit statement?

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