CTL Customer Satisfaction Survey 2018

* 1. How well do we do at meeting your expectations as a customer?

  Extremely Dissatisfied Dissatisfied Neutral Satisfied Extremely Satisfied
Knowledgeable staff who understand my needs
Friendly and courteous service
Hours of operation fit my needs
Returns my call quickly and efficiently

* 2. How did you find the process of choosing  testing package for your samples?

  Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied
Grain packages
Forage packages
Microbiology packages
Toxin packages
Water packages

* 3. How satisfied are you with CTL's Reports and the way they are delivered?

* 4. How satisfied are you with CTL invoicing process and the way they are delivered?

* 5. Have you been following us on Social Media?

* 6. To what degree did the testing add value to your agricultural business?

* 7. How likely would you use an online form or app to submit sample information and service requests rather than using the hand written form?

* 8. How satisfied are you with our website www.ctl.mb.ca?

  Extremely Dissatisfied Dissatisfied Neutral Satisfied Extremely Satisfied N/A
Website Design and navigation
Website content
Password protected site with reports
Contact us page

* 9. Below is a partial list of the tests CTL can provide, please check the appropriate boxes to any tests that apply to your needs.

  CTL performs the testing My Company's in house Lab/QC Other labs I was not aware you offered this service
Falling Number
Pesticide/Medication residue
Amino Acid

* 10. If you use services other than CTL for testing please rate the reasons why?

  To a large extent To a moderate extent To some extent To little extent Not at all
Better customer service
More accurate results
More consistent results
Better methodology
Better price
More convenient
Turn around time
Sample submission method

* 11. Why do you use our services? Please rank what is important to you.

  Very Unimportant Unimportant Neither important or Unimportant Important Very Important
Feed/ Food safety
Increase efficiency
Regulatory/ ISO
Customer Service

* 12. What is your overall satisfaction of Central Testing Laboratory?

* 13. Have you been making any changes to your operation due to test results? Please share a success story with us!

* 14. Please provide your contact information if you would like us to contact you regarding this survey:

City, Province, Postal Code: