CTL Customer Satisfaction Survey 2018 CTL Customer Satisfaction Survey 2018 Question Title * 1. How well do we do at meeting your expectations as a customer? Extremely Dissatisfied Dissatisfied Neutral Satisfied Extremely Satisfied Knowledgeable staff who understand my needs Knowledgeable staff who understand my needs Extremely Dissatisfied Knowledgeable staff who understand my needs Dissatisfied Knowledgeable staff who understand my needs Neutral Knowledgeable staff who understand my needs Satisfied Knowledgeable staff who understand my needs Extremely Satisfied Friendly and courteous service Friendly and courteous service Extremely Dissatisfied Friendly and courteous service Dissatisfied Friendly and courteous service Neutral Friendly and courteous service Satisfied Friendly and courteous service Extremely Satisfied Hours of operation fit my needs Hours of operation fit my needs Extremely Dissatisfied Hours of operation fit my needs Dissatisfied Hours of operation fit my needs Neutral Hours of operation fit my needs Satisfied Hours of operation fit my needs Extremely Satisfied Returns my call quickly and efficiently Returns my call quickly and efficiently Extremely Dissatisfied Returns my call quickly and efficiently Dissatisfied Returns my call quickly and efficiently Neutral Returns my call quickly and efficiently Satisfied Returns my call quickly and efficiently Extremely Satisfied Please let us know if there was a specific situation where we failed Question Title * 2. How did you find the process of choosing testing package for your samples? Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied Grain packages Grain packages Extremely Satisfied Grain packages Satisfied Grain packages Neutral Grain packages Dissatisfied Grain packages Extremely Dissatisfied Forage packages Forage packages Extremely Satisfied Forage packages Satisfied Forage packages Neutral Forage packages Dissatisfied Forage packages Extremely Dissatisfied Microbiology packages Microbiology packages Extremely Satisfied Microbiology packages Satisfied Microbiology packages Neutral Microbiology packages Dissatisfied Microbiology packages Extremely Dissatisfied Toxin packages Toxin packages Extremely Satisfied Toxin packages Satisfied Toxin packages Neutral Toxin packages Dissatisfied Toxin packages Extremely Dissatisfied Water packages Water packages Extremely Satisfied Water packages Satisfied Water packages Neutral Water packages Dissatisfied Water packages Extremely Dissatisfied How can we improve? Question Title * 3. How satisfied are you with CTL's Reports and the way they are delivered? Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied N/A Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied N/A How can we improve? Question Title * 4. How satisfied are you with CTL invoicing process and the way they are delivered? Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied N/A Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied N/A How can we improve? Question Title * 5. Have you been following us on Social Media? Facebook Twitter LinkedIn Google + Question Title * 6. To what degree did the testing add value to your agricultural business? A lot Moderately Neutral Slightly Not at all N/A A lot Moderately Neutral Slightly Not at all N/A Question Title * 7. How likely would you use an online form or app to submit sample information and service requests rather than using the hand written form? No interest Little interest Some Interest Interested Very Interested No interest Little interest Some Interest Interested Very Interested Question Title * 8. How satisfied are you with our website www.ctl.mb.ca? Extremely Dissatisfied Dissatisfied Neutral Satisfied Extremely Satisfied N/A Website Design and navigation Website Design and navigation Extremely Dissatisfied Website Design and navigation Dissatisfied Website Design and navigation Neutral Website Design and navigation Satisfied Website Design and navigation Extremely Satisfied Website Design and navigation N/A Website content Website content Extremely Dissatisfied Website content Dissatisfied Website content Neutral Website content Satisfied Website content Extremely Satisfied Website content N/A Password protected site with reports Password protected site with reports Extremely Dissatisfied Password protected site with reports Dissatisfied Password protected site with reports Neutral Password protected site with reports Satisfied Password protected site with reports Extremely Satisfied Password protected site with reports N/A Contact us page Contact us page Extremely Dissatisfied Contact us page Dissatisfied Contact us page Neutral Contact us page Satisfied Contact us page Extremely Satisfied Contact us page N/A Please let us know if there is a specifc issue/problem with our website Question Title * 9. Below is a partial list of the tests CTL can provide, please check the appropriate boxes to any tests that apply to your needs. CTL performs the testing My Company's in house Lab/QC Other labs I was not aware you offered this service Mycotoxin Mycotoxin CTL performs the testing Mycotoxin My Company's in house Lab/QC Mycotoxin Other labs Mycotoxin I was not aware you offered this service Allergen Allergen CTL performs the testing Allergen My Company's in house Lab/QC Allergen Other labs Allergen I was not aware you offered this service Proximates Proximates CTL performs the testing Proximates My Company's in house Lab/QC Proximates Other labs Proximates I was not aware you offered this service Starch/Sugar Starch/Sugar CTL performs the testing Starch/Sugar My Company's in house Lab/QC Starch/Sugar Other labs Starch/Sugar I was not aware you offered this service Minerals Minerals CTL performs the testing Minerals My Company's in house Lab/QC Minerals Other labs Minerals I was not aware you offered this service Microbiology Microbiology CTL performs the testing Microbiology My Company's in house Lab/QC Microbiology Other labs Microbiology I was not aware you offered this service Water Water CTL performs the testing Water My Company's in house Lab/QC Water Other labs Water I was not aware you offered this service Compost/Manure/Fertilizer Compost/Manure/Fertilizer CTL performs the testing Compost/Manure/Fertilizer My Company's in house Lab/QC Compost/Manure/Fertilizer Other labs Compost/Manure/Fertilizer I was not aware you offered this service Falling Number Falling Number CTL performs the testing Falling Number My Company's in house Lab/QC Falling Number Other labs Falling Number I was not aware you offered this service Pesticide/Medication residue Pesticide/Medication residue CTL performs the testing Pesticide/Medication residue My Company's in house Lab/QC Pesticide/Medication residue Other labs Pesticide/Medication residue I was not aware you offered this service Amino Acid Amino Acid CTL performs the testing Amino Acid My Company's in house Lab/QC Amino Acid Other labs Amino Acid I was not aware you offered this service NIR NIR CTL performs the testing NIR My Company's in house Lab/QC NIR Other labs NIR I was not aware you offered this service What new services can we provide to you? Question Title * 10. If you use services other than CTL for testing please rate the reasons why? To a large extent To a moderate extent To some extent To little extent Not at all Better customer service Better customer service To a large extent Better customer service To a moderate extent Better customer service To some extent Better customer service To little extent Better customer service Not at all More accurate results More accurate results To a large extent More accurate results To a moderate extent More accurate results To some extent More accurate results To little extent More accurate results Not at all More consistent results More consistent results To a large extent More consistent results To a moderate extent More consistent results To some extent More consistent results To little extent More consistent results Not at all Better methodology Better methodology To a large extent Better methodology To a moderate extent Better methodology To some extent Better methodology To little extent Better methodology Not at all Better price Better price To a large extent Better price To a moderate extent Better price To some extent Better price To little extent Better price Not at all More convenient More convenient To a large extent More convenient To a moderate extent More convenient To some extent More convenient To little extent More convenient Not at all Turn around time Turn around time To a large extent Turn around time To a moderate extent Turn around time To some extent Turn around time To little extent Turn around time Not at all Sample submission method Sample submission method To a large extent Sample submission method To a moderate extent Sample submission method To some extent Sample submission method To little extent Sample submission method Not at all Question Title * 11. Why do you use our services? Please rank what is important to you. Very Unimportant Unimportant Neither important or Unimportant Important Very Important Feed/ Food safety Feed/ Food safety Very Unimportant Feed/ Food safety Unimportant Feed/ Food safety Neither important or Unimportant Feed/ Food safety Important Feed/ Food safety Very Important Increase efficiency Increase efficiency Very Unimportant Increase efficiency Unimportant Increase efficiency Neither important or Unimportant Increase efficiency Important Increase efficiency Very Important Expertise Expertise Very Unimportant Expertise Unimportant Expertise Neither important or Unimportant Expertise Important Expertise Very Important Regulatory/ ISO Regulatory/ ISO Very Unimportant Regulatory/ ISO Unimportant Regulatory/ ISO Neither important or Unimportant Regulatory/ ISO Important Regulatory/ ISO Very Important Customer Service Customer Service Very Unimportant Customer Service Unimportant Customer Service Neither important or Unimportant Customer Service Important Customer Service Very Important Question Title * 12. What is your overall satisfaction of Central Testing Laboratory? Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied Question Title * 13. Have you been making any changes to your operation due to test results? Please share a success story with us! Question Title * 14. Please provide your contact information if you would like us to contact you regarding this survey: Company: Contact: Address: City, Province, Postal Code: Done
