I have received services

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* 1. I have received services

(For the next two questions, please think about when you first contacted Cumberland Mountain for an appointment.)

The person I talked to on the phone or in person was friendly

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* 2. (For the next two questions, please think about when you first contacted Cumberland Mountain for an appointment.)

The person I talked to on the phone or in person was friendly

The first appointment I received was as soon as I wanted it.

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* 3. The first appointment I received was as soon as I wanted it.

Friendliness and helpfulness of the staff when I check in

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* 4. Friendliness and helpfulness of the staff when I check in

The MHSS/MHMS staff helping me is prepared to provide services.

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* 5. The MHSS/MHMS staff helping me is prepared to provide services.

The attention MHSS/MHMS staff pay to what I have to say is:

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* 6. The attention MHSS/MHMS staff pay to what I have to say is:

The MHSS/MHMS staff helping me understands my concerns.

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* 7. The MHSS/MHMS staff helping me understands my concerns.

The MHSS/MHMS staff are thorough and competent in helping me deal with my problems

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* 8. The MHSS/MHMS staff are thorough and competent in helping me deal with my problems

The staff give me as much information as I need about what I can do to manage my condition

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* 9. The staff give me as much information as I need about what I can do to manage my condition

The MHSS/MHMS staff focus on helping me achieve my goals for my service.

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* 10. The MHSS/MHMS staff focus on helping me achieve my goals for my service.

The MHSS/MHMS staff work as a team player with other professionals to coordinate my care, i.e., doctor, psychiatrist or other community agencies.

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* 11. The MHSS/MHMS staff work as a team player with other professionals to coordinate my care, i.e., doctor, psychiatrist or other community agencies.

All things considered, how would you rate your overall satisfaction with the service you receive at Cumberland Mountain Community Services?

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* 12. All things considered, how would you rate your overall satisfaction with the service you receive at Cumberland Mountain Community Services?

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