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1. I have received services

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2. (For the next two questions, please think about when you first contacted Cumberland Mountain for an appointment.)

The person I talked to on the phone or in person was friendly

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3. The first appointment I received was as soon as I wanted it.

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4. Friendliness and helpfulness of the staff when I check in

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5. The MHSS/MHMS staff helping me is prepared to provide services.

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6. The attention MHSS/MHMS staff pay to what I have to say is:

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7. The MHSS/MHMS staff helping me understands my concerns.

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8. The MHSS/MHMS staff are thorough and competent in helping me deal with my problems

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9. The staff give me as much information as I need about what I can do to manage my condition

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10. The MHSS/MHMS staff focus on helping me achieve my goals for my service.

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11. The MHSS/MHMS staff work as a team player with other professionals to coordinate my care, i.e., doctor, psychiatrist or other community agencies.

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12. All things considered, how would you rate your overall satisfaction with the service you receive at Cumberland Mountain Community Services?

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