We Value Your Opinion

* 1. What was the reason for your most recent visit to KPMC?

* 2. When I phoned in for an appointment:
(Check all that apply)

* 3. The staff member I spoke to was:

  Strongly Agree Agree Neither agree or disagree Disagree Strongly Disagree
Friendly and attentive
Courteous
Informative

* 4. When I arrived for my appointment the reception area was:

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree
Comfortable
Neat and clean
Odor free
Retail display was well organized 
The area was child friendly

* 5. The receptionist:

  Yes No N/A
Greeted me by name
Was aware of the purpose of my visit 
Was warm and cheerful
Gave me undivided attention 
Answered all my questions

* 6. The technician:

  Yes No N/A
Greeted me warmly
Was gentle with my pet
Appeared proficient and knowledgeable

* 7. The Veterinarian:

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree
Listened to what I said
Was professional in manner and appearance 
Was interested in what I had to say
Gave clear advice on the prescribed treatment for my pet
Answered all of my questions

* 8. Would you recommend our clinic to others?

* 9. Do you have any unresolved issues or concerns that you would like to discuss with us?

* 10. We value our customers' opinion and welcome your comments on how we can improve our services.

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