We Value Your Opinion

What was the reason for your most recent visit to KPMC?

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* 1. What was the reason for your most recent visit to KPMC?

When I phoned in for an appointment:
(Check all that apply)

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* 2. When I phoned in for an appointment:
(Check all that apply)

The staff member I spoke to was:

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* 3. The staff member I spoke to was:

  Strongly Agree Agree Neither agree or disagree Disagree Strongly Disagree
Friendly and attentive
Courteous
Informative
When I arrived for my appointment the reception area was:

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* 4. When I arrived for my appointment the reception area was:

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree
Comfortable
Neat and clean
Odor free
Retail display was well organized 
The area was child friendly
The receptionist:

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* 5. The receptionist:

  Yes No N/A
Greeted me by name
Was aware of the purpose of my visit 
Was warm and cheerful
Gave me undivided attention 
Answered all my questions
The technician:

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* 6. The technician:

  Yes No N/A
Greeted me warmly
Was gentle with my pet
Appeared proficient and knowledgeable
The Veterinarian:

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* 7. The Veterinarian:

  Strongly agree Agree Neither agree or disagree Disagree Strongly disagree
Listened to what I said
Was professional in manner and appearance 
Was interested in what I had to say
Gave clear advice on the prescribed treatment for my pet
Answered all of my questions
Would you recommend our clinic to others?

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* 8. Would you recommend our clinic to others?

Do you have any unresolved issues or concerns that you would like to discuss with us?

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* 9. Do you have any unresolved issues or concerns that you would like to discuss with us?

We value our customers' opinion and welcome your comments on how we can improve our services.

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* 10. We value our customers' opinion and welcome your comments on how we can improve our services.

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