Regional Center Service Coordinator Survey

We're committed to monitoring and evaluating the quality of the services we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

* 1. How would you rate the services you receive from Employment & Community Options in terms of (Rating of 5 being highest, 1 being lowest):

  5 - Excellent 4 - Good 3 - Adequate 2 - Poor 1 - Unacceptable
Meeting the service outcomes originally proposed or vendorized by you

* 2. How would you rate the services you receive from Employment & Community Options in terms of (Rating of 5 being highest, 1 being lowest):

  5 - Excellent 4 - Good 3 - Adequate 2 - Poor 1 - Unacceptable
The referral process

* 3. How would you rate the services you receive from Employment & Community Options in terms of (Rating of 5 being highest, 1 being lowest):

  5 - Excellent 4 - Good 3 - Adequate 2 - Poor 1 - Unacceptable
Effective and timely communication with agency staff

* 4. How would you rate the services you receive from Employment & Community Options in terms of (Rating of 5 being highest, 1 being lowest):

  5 - Excellent 4 - Good 3 - Adequate 2 - Poor 1 - Unacceptable
How well the Employment & Community Options ISP process meets the needs of your consumer

* 5. How would you rate the services you receive from Employment & Community Options in terms of (Rating of 5 being highest, 1 being lowest):

  5 - Excellent 4 - Good 3 - Adequate 2 - Poor 1 - Unacceptable
Effective person-centered planning

* 6. How would you rate the services you receive from Employment & Community Options in terms of (Rating of 5 being highest, 1 being lowest):

  5 - Excellent 4 - Good 3 - Adequate 2 - Poor 1 - Unacceptable
Creating individualized services

* 7. Are the goals and objectives from the individual's ISP outcome based using identified strengths and needs?

* 8. Is there anything you would us to improve on in terms of our communication, individualized planning, or service delivery?

* 9. What do you like about our services?

* 10. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

* 11. For individuals on your caseload, what type of service is he/she receiving (or geographic location)?

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