Thank you for taking the time to respond to this survey. Most questions relate to the Land Use Review(LUR) Division of the Development  Services Department. Numerous other city departments also participate in the development review and permitting process. They will be covered toward the end of the survey.

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* 1. Which of the following best describes you?

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* 2. Is this your first time/interaction with Land Use Review?

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* 3. Which permit type was your primary reason for contacting Land Use Review?

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* 4. Prior to application, what were your expectations regarding the permitting process?

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* 5. Please rate the ease of navigating the LUR permitting process.

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* 6. Were you satisfied with your interactions with the Land Use Review Division?

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* 7. Please rate the following aspects of the process.
 (Please rank with 1 being Very Satisfied and 4 being very dissatisfied)

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* 8. Land Use Review staff made themselves available to me to respond to questions /concerns about my project.

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* 9. Land Use Review staff responded to me in a timely manner (e.g., e-mails and phone calls returned within 24hrs)

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* 10. __________ provided constructive input, feedback or guidance to me which was helpful in moving my project along. Check all that apply.

  Identified the issue Stated the requirement and provided code citation Gave examples of compliance method Staff did not provide constructive comments
Drainage/Water Quality
Site Plan Case Manager
Transportation
Environmental Review 
Underground Storage Tank
General Permit
Chapter 245
Subdivision Case Manager

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* 11. __________ provided constructive input, feedback or guidance to me which was helpful in moving my project along. Check all that apply.

  Identified the issue Stated the requirement and provided code citation Gave examples of compliance method Staff did not provide constructive comment
Fire
Heritage Tree
AWU
ERM
Floodplain
ATD
County
Legal
RSMP
Austin Energy

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* 12. What needs the most improvement?

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* 13. Please describe any suggested improvements to the Land Use Review processes.

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* 14. If you would like us to contact you, enter your name, email address and telephone number, to If you would like to provide more detailed information, enter your name, email address and telephone number so that we can contact you.

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