We want to hear from you - to learn what is important to you about the trash and recycling service you receive and how we can improve. Your valuable input will also help us to prepare to implement a new California law, Senate Bill 1383 (SB 1383) and make important decisions around trash and recycling services in the City of Santa Barbara. Please note, this survey is only for City of Santa Barbara residents.

Thank you for taking the time to answer the following questions.

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* 1. Are you a...

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* 2. Are you the trash and recycling account holder in the City of Santa Barbara?

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* 3. Please rate your trash and recycling service for each category on a scale below (1-lowest; 5-highest).

  Very Dissatisfied Dissatisfied Neutral Satisfied Very Satisfied
Trash, recycling, and greenwaste service
Billing
Customer Service
Special Pick-up/Bulky Item
Value (cost) of your trash and recycling service

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* 4. Rank the following in order of importance to you, as they relate to your trash and recycling service (1-most important; 5-least important)

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* 5. Have you used any of the following services (select all that apply)?

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* 6. When are you most likely to use a waste drop off location (downtown recycling center, household hazardous waste center, County Transfer Station (County Dump)). Rank order your answers 1-most preferred, 3-least preferred.

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* 7. Would you be interested in any of these additional services? If so, please rank those applicable in order of importance.

If there is a service not listed here that you are interested in, please write your suggestion in Question 8.

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* 8. Is there anything else you’d like to share about your trash and recycling service or suggestions for improvement?

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* 9. Rank the following forms of communication in order of preference (1-most preferred; 5-least preferred)

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* 10. Optional If you would like to receive occasional updates regarding the City’s contracted trash and recycling services, please provide:

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