Experience with Mobility Equipment and Repair

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* 1. What do you do when your mobility equipment breaks down?

fix it myself/have family or friends fix it

contact the company who sold it to me (DME provider)

go to a bike shop

go to a maintenance clinic

Other (please specify)

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* 2. Do you know or hear about recalls?

Yes

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* 3. How do you hear about recalls?

from my DME provider

call or email from the manufacturer of my mobility equipment

manufacturer's website

advocacy organization

Other (please specify)

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* 4. Do you know what regular maintenance is required for your mobility equipment?

Yes

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* 5. How do you know what regular maintenance is required?

from my DME provider

from the users manual

from my own knowledge/research

Other (please specify)

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* 6. What DME provider so you use?

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* 7. What regular maintenance does your DME provider do?

tighten and replace missing hardware (nuts, bolts, etc)

check and replace tires

inspect cushion

check and replace batteries (for power mobility)

check the electronics (for power mobility)

replace rubber walker/crutch tips

none

Other (please specify)

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* 8. How long do repairs typically take?

A few days to a week

between one to two weeks

a month or longer

Other (please specify)

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* 9. I feel like I have a good relationship with my DME provider

True

False

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* 10. I know who to call when I have problems

True

False

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* 11. I feel like my mobility equipment fits me well and fits my needs

True

False

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* 12. I was able to get mobility equipment that fits my needs using my existing insurance coverage

True

False

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* 13. How do you want to learn about resources for your mobility equipment

blog

facebook

website (online community)

Other (please specify)

Experience with Mobility Equipment and Repair

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* 1. What do you do when your mobility equipment breaks down?

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* 2. Do you know or hear about recalls?

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* 3. How do you hear about recalls?

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* 4. Do you know what regular maintenance is required for your mobility equipment?

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* 5. How do you know what regular maintenance is required?

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* 6. What DME provider so you use?

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* 7. What regular maintenance does your DME provider do?

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* 8. How long do repairs typically take?

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* 9. I feel like I have a good relationship with my DME provider

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* 10. I know who to call when I have problems

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* 11. I feel like my mobility equipment fits me well and fits my needs

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* 12. I was able to get mobility equipment that fits my needs using my existing insurance coverage

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* 13. How do you want to learn about resources for your mobility equipment

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* 14. If there were a web resource page related to mobility equipment, what would you like to see on it?

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* 15. What are your biggest concerns related to your mobility equipment?