* 1. Was our salesman knowledgeable, professional and courteous?

* 2. Did our salesman understand your needs and present an understandable proposal?

* 3. Did our salesman follow up after the installation, answer any outstanding questions and explain other services we offer?

* 4. Was our technician courteous and professional?

* 5. Did our technician wear foot protectors, lay down runners in the house and care for your home?

* 6. Were you pleased with your overall experience?

* 7. Were we on time for our appointments?

* 8. Would you be willing to refer us to a friend/family member or write us a letter of recommendation?

* 9. As a company, what could we improve?