Access Link Survey Question Title * 1. How long have you been a customer of Access Link? Under a year 1-5 years 5-10 years Over 10 years Question Title * 2. How likely is it that you would recommend Access Link to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 3. How satisfied are you with Access Link? Very Satisfied Somewhat Satisfied Neutral Somewhat Dissatisfied Very Dissatisfied Question Title * 4. What areas of Access Link do you think are working well? Reservation by email Reservations by phone Access Link Online Value Length of Trips 40 minute wait window Other, add another area or elaborate on your answer Question Title * 5. What areas do you think need improvement? Reservation by email Reservation by phone Access Link Online Value Length of Trips 40 minute wait window Other, add another area or elaborate on your answer Question Title * 6. Has the 40 minute Scheduled Pick-Up Window ever interfered with any of the following (check all that apply) Employment Doctor's visits Education Religious participation Necessity Shopping Social/Recreational Activities Question Title * 7. Additional comments or concerns about Access Link Done