Please take a few minutes to complete this short survey by May 31, 2020. Your satisfaction with HIRTA's service is important to us, so we appreciate your feedback and time in completing this survey. 

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* 1. What do you know about HIRTA?  Check all that apply

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* 2. In what county do live? (check all that apply)

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* 3. Provide your home zip code

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* 4. (STORY County ONLY) Are you an APPROVED Dial-a-Ride (CyRide ADA Complimentary Paratransit) Customer?

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* 5. How long have you been riding HIRTA?  If less than 1 year, how did you hear about HIRTA?

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* 6. How many times over the last 12 months have you used HIRTA Public Transit?

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* 7. What type of trips do you normally take? Check all that apply.

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* 8. If you have ever had a trip request refused, please specify reason.

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* 9. Please select the answer that best describes your experience the past 12 months. 

  Always Usually Sometimes Rarely  Never
When scheduling your trip are you treated professionally and politely?
During the weekday is your call answered within 3 minutes or email within 30 minutes?
Are the drivers polite, friendly and helpful?
If requested, does the driver assist you to and from the door?
Do you feel safe and secure while riding a HIRTA van/bus?
Is the bus/van clean and comfortable?
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50% of survey complete.

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