* 1. How easy or difficult was it to schedule your appointment at a time that was convenient for you?

* 2. If you had to spend more than 15 minutes in the waiting room before you saw someone for your appointment, how often did someone tell you why there was a delay or how long the delay would be?

* 3. Using any number from 0 to 10, where 0 is the worst dental care possible and 10 is the best dental care possible, what number would you use to rate all of the dental care you personally received in the last 12 months?

  10 Best regular dentist possible 9 8 7 6 5 4 3 2 1 0 Worst regular dentist possible

* 4. How well did Peter/Fiona explain your treatment options?

* 5. Overall, how hygienic do you feel St Helens Dental Practice is?

* 6. If you needed to see a dentist right away because of a dental emergency in the last 12 months, did you get to see a dentist as soon as you wanted?

* 7. In the last 12 months, how often did the dentists or dental staff do everything they could to help you feel as comfortable as possible during your dental work?

* 8. In the last 12 months, how often did your regular dentist explain things in a way that was easy to understand?

* 9. How likely is it that you would recommend St Helens Dental Practice to a friend or colleague?

Not at all likely
Extremely likely

* 10. Do you have any other comments, questions, or concerns?