Bureau of Professional Licensing Survey Question Title * 1. How would you rate your overall experience with the Bureau of Professional Licensing (BPL)? Excellent Good Average Fair Poor Question Title * 2. The Bureau of Professional Licensing (BPL) is committed to be a customer-driven organization. On a scale of 1-10, with 1 being the lowest and 10 being highest, please rate the following regarding your experience with BPL: 1 2 3 4 5 6 7 8 9 10 Timeliness Timeliness 1 Timeliness 2 Timeliness 3 Timeliness 4 Timeliness 5 Timeliness 6 Timeliness 7 Timeliness 8 Timeliness 9 Timeliness 10 Friendliness Friendliness 1 Friendliness 2 Friendliness 3 Friendliness 4 Friendliness 5 Friendliness 6 Friendliness 7 Friendliness 8 Friendliness 9 Friendliness 10 Low Cost Low Cost 1 Low Cost 2 Low Cost 3 Low Cost 4 Low Cost 5 Low Cost 6 Low Cost 7 Low Cost 8 Low Cost 9 Low Cost 10 Availability & Accessibility Availability & Accessibility 1 Availability & Accessibility 2 Availability & Accessibility 3 Availability & Accessibility 4 Availability & Accessibility 5 Availability & Accessibility 6 Availability & Accessibility 7 Availability & Accessibility 8 Availability & Accessibility 9 Availability & Accessibility 10 Simple, Understandable Process Simple, Understandable Process 1 Simple, Understandable Process 2 Simple, Understandable Process 3 Simple, Understandable Process 4 Simple, Understandable Process 5 Simple, Understandable Process 6 Simple, Understandable Process 7 Simple, Understandable Process 8 Simple, Understandable Process 9 Simple, Understandable Process 10 Helpful Helpful 1 Helpful 2 Helpful 3 Helpful 4 Helpful 5 Helpful 6 Helpful 7 Helpful 8 Helpful 9 Helpful 10 Fair Fair 1 Fair 2 Fair 3 Fair 4 Fair 5 Fair 6 Fair 7 Fair 8 Fair 9 Fair 10 Question Title * 3. If your experience with BPL was renewing or getting your first license did that take shorter than expected, longer than expected or about what you expected? Shorter than expected Longer than expected About what you expected Question Title * 4. How would you describe your experience with our online system (MiPLUS) for applying or renewing your license? Excellent Good Average Fair Poor Question Title * 5. How easy was it to find information you were looking for on our website? Very easy Somewhat easy Somewhat difficult Very difficult Couldn't find information needed Didn't use website What information did you have a difficult time finding, or were unable to find, on our website? Question Title * 6. If you contacted the BPL staff with a question via phone or email, how fast were they able to come up with a satisfactory response? Immediately (within minutes of your request) Same day Next day More than two days Never received a satisfactory response Question Title * 7. Please select which occupation or profession you were contacting us in regards to: Accounting Acupuncture Appraiser Architect Athletic Trainer Audiologist Barber Behavior Analyst Chiropractor Collection Agency Cosmetology Dentist Genetic Counselor Hearing Aid Dealer Landscape Architect Marriage & Family Counseling Massage Therapy Medical Doctor Midwifery Nursing Nursing Home Administrator Occupational Therapist Optometrist Osteopathic Physician Personnel Agency Pharmacy Physical Therapist Physician's Assistant Podiatrist Professional Counselor Professional Engineer Professional Surveyor Psychologist Real Estate Respiratory Therapist Sanitarian Social Worker Speech-Language Pathology Veterinarian Question Title * 8. If you have any suggestions or comments please provide them here: Question Title * 9. If you would like to be contacted regarding this matter, please provide us with: Full Name Phone Number Email Address Done
