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Bureau of Professional Licensing Survey
*
1.
How would you rate your overall experience with the Bureau of Professional Licensing (BPL)?
(Required.)
Excellent
Good
Average
Fair
Poor
2.
The Bureau of Professional Licensing (BPL) is committed to be a customer-driven organization. On a scale of 1-10, with 1 being the lowest and 10 being highest, please rate the following regarding your experience with BPL:
1
2
3
4
5
6
7
8
9
10
Timeliness
1
2
3
4
5
6
7
8
9
10
Friendliness
1
2
3
4
5
6
7
8
9
10
Low Cost
1
2
3
4
5
6
7
8
9
10
Availability & Accessibility
1
2
3
4
5
6
7
8
9
10
Simple, Understandable Process
1
2
3
4
5
6
7
8
9
10
Helpful
1
2
3
4
5
6
7
8
9
10
Fair
1
2
3
4
5
6
7
8
9
10
3.
If your experience with BPL was renewing or getting your first license did that take shorter than expected, longer than expected or about what you expected?
Shorter than expected
Longer than expected
About what you expected
4.
How would you describe your experience with our online system (MiPLUS) for applying or renewing your license?
Excellent
Good
Average
Fair
Poor
5.
How easy was it to find information you were looking for on our website?
Very easy
Somewhat easy
Somewhat difficult
Very difficult
Couldn't find information needed
Didn't use website
What information did you have a difficult time finding, or were unable to find, on our website?
6.
If you contacted the BPL staff with a question via phone or email, how fast were they able to come up with a satisfactory response?
Immediately (within minutes of your request)
Same day
Next day
More than two days
Never received a satisfactory response
7.
Please select which occupation or profession you were contacting us in regards to:
Accounting
Acupuncture
Appraiser
Architect
Athletic Trainer
Audiologist
Barber
Behavior Analyst
Chiropractor
Collection Agency
Cosmetology
Dentist
Genetic Counselor
Hearing Aid Dealer
Landscape Architect
Marriage & Family Counseling
Massage Therapy
Medical Doctor
Midwifery
Nursing
Nursing Home Administrator
Occupational Therapist
Optometrist
Osteopathic Physician
Personnel Agency
Pharmacy
Physical Therapist
Physician's Assistant
Podiatrist
Professional Counselor
Professional Engineer
Professional Surveyor
Psychologist
Real Estate
Respiratory Therapist
Sanitarian
Social Worker
Speech-Language Pathology
Veterinarian
8.
If you have any suggestions or comments please provide them here:
9.
If you would like to be contacted regarding this matter, please provide us with:
Full Name
Phone Number
Email Address
