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September 2026 Customer Satisfaction Survey
Thanks for taking the short survey!
Sniffing Around for Feedback...
Help a small business out! Complete this quick survey and receive a $10 TownHouse credit toward your dog’s next play or stay. Your pup thanks you in advance.
About You & Your Dog
1.
What town do you live in?
2.
How long have you been bringing your dog to TownHouse?
Less than 6 months
6 months to 1 year
1–2 years
3–4 years
5+ years
3.
Which TownHouse services do you currently use?
Daycare
Lodging/Boarding
Grooming
Training
4.
How often does your dog visit TownHouse on average?
3+ times a week
1–2 times a week
A few times a month
Once a month or less
Only for lodging, grooming, or other occasional services
5.
Why did you originally choose TownHouse?
Safety and reputation
Convenient location
Recommendation from a friend or family member
Personal, locally owned small-business feel
Services and programs offered
Other
Your TownHouse Experience
6.
How important is our overnight on-site staffing to you?
Extremely important; it’s a major reason I choose TownHoyse
Somewhat important; it’s a nice benefit
Not important to me
7.
How do you feel about the daily photo updates we send?
I love receiving 2+ photos each day
One photo per day would be plenty
Photos aren’t very important to me
I don’t need photo updates
8.
How do you feel about our daily morning text messages?
I love them
They’re helpful
They’re a little too frequent
I’d prefer email or app notifications
9.
How does our short window Sunday 3pm-5pm for lodging drop-offs and pick-ups impact you?
It doesn’t affect me
It’s a minor inconvenience, but manageable
It’s a moderate inconvenience
It’s a major issue for my schedule
I wasn’t aware of the Sunday closure
10.
How would you rate the personalized feedback you receive about your dog?
Outstanding; the team knows my dog personally and keeps me well informed
Good; the feedback is clear and helpful
Needs improvement; I’d like more detailed updates
Other feedback
11.
We send a weekly email blast to keep you up-to-date with our calendar of events, schedules and more at TownHouse. And lately we have been throwing in a little freebie if you do take the time to read it. Have you seen this?
Yes! I read it!
No, I don't think I receive it.
I receive it but don't read it.
I would prefer to be updated a different way
Other (please specify)
12.
Considering the quality of care and services you receive, how would you rate the overall value of TownHouse for Dogs and Cats?
Excellent value
Good value
Fair value
Poor value
Excellent value
Good value
Fair value
Poor value
Daycare, Programs & Add-Ons
13.
If you use daycare, do you currently purchase a package?
Yes
No; I prefer paying per day
No; I don’t visit often enough to justify a package
I don’t currently use daycare
Other
14.
What, if anything, would encourage you to bring your dog to TownHouse more often?
Bundled or package discounts
More flexible drop-off or pick-up hours
More specialized activities or programs
Nothing; our current visit frequency works for us
Other
15.
Are you familiar with Wagaloo, our structured enrichment program for dogs ? Guided by our experienced trainers, Wagaloo combines enrichment, training, fitness, sensory exploration, agility, and treadmill work into a customized experience designed around each dog’s individual needs. Whether your dog is building confidence, learning new skills, burning energy, or simply benefiting from greater mental and physical engagement, every session is thoughtfully structured to help them succeed.
Yes, my dog participates
Yes, but we haven’t tried it
No, I’ve never heard of it
Please contact me. I'd love to learn more about this program.
16.
Would you be interested in trying Wagaloo for a day at the standard daycare rate?
My dog already participates in Wagaloo
Yes! I’d be interested in scheduling a trial
Maybe; I’d like more information first
No, thank you
17.
Did you know that we have a program exclusively for puppies? It's called Pupster Academy and it's for pups ages four months to 18 months. Guided by our experienced trainers, puppies participate in structured socialization, enrichment activities, confidence-building exercises, and foundational training designed to help them grow into confident, well-rounded adult dogs.
Yes
No
I used it already and love it!
I'd like to learn more about this for myself or for a friend, please contact me
18.
Do you participate in our daily à la carte activities and add-ons, such as Mighty Monday, Training Tuesday, photos, and Gym Class?
Yes, regularly
Occasionally
No; the cost is too high
No; my dog isn’t here on those specific days
No; I sometimes forget to opt in
No; I’m not interested
19.
Would you be interested in a monthly bundle that automatically includes select activities and add-ons?
Yes, definitely
Maybe, depending on the price
No; I prefer choosing day by day
Other Services & Future Offerings
20.
Are there any pet services you wish TownHouse offered that we don’t currently provide?
21.
We’re considering adding an indoor heated pool and water treadmill for exercise and wellness. Would this be something you’d consider for your dog?
Yes
Maybe; I’d need more information
No
Other
22.
Many of our senior dogs still love visiting TownHouse but may benefit from smaller groups, modified activities, and additional staff attention. Would you be interested in a dedicated Wagaloo Senior program for older dogs?
Yes, my senior dog would benefit
Maybe, depending on pricing and details
Not right now, but possibly as my dog gets older
No, this wouldn’t be a fit for my dog
No, I wouldn’t be interested
Overall Experience
23.
Overall, how satisfied are you with your experience at TownHouse?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
24.
How likely are you to recommend TownHouse to a friend or family member?
0 – Not at all likely
1
2
3
4
5
6
7
8
9
10 – Extremely likely
0 – Not at all likely
1
2
3
4
5
6
7
8
9
10 – Extremely likely
25.
Would you be interested in a referral program that rewards you with TownHouse credit when a new client signs up through your referral?
Yes, definitely
Maybe, depending on the reward
I already refer friends and don’t need a reward, but it’s a nice touch
No, thank you
26.
Is there a TownHouse team member you’d like to recognize or give a shout-out to?
27.
Is there anything else you’d like us to know?
Receive Your $10 TownHouse Credit
*
28.
Please enter your name so we can apply your $10 credit toward your pet's next visit.
(Required.)
Thank you for taking the time to share your feedback! Your input helps us continue improving the TownHouse experience for you and your pup.
*
29.
What is your pet(s) name(s)?
(Required.)
*
30.
What is your email?
(Required.)
