Frederick County Senior Services Division Senior Center Participant Satisfaction Survey

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* 1. Overall, how satisfied are you with the services at the senior center(s) you attend?

Very Satisfied

Satisfied

Neither satisfied or dissatisfied

Dissatisfied

Very Dissatisfied

Please use this box to provide comments, concerns, or questions:

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* 2. Please provide at least one suggestion for an activity, class, event, service, or trip destination you would like to see added to senior center schedules.

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* 3. What would you would like to see changed or discontinued?

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* 4. Are you aware of the following programs and services offered at each senior center?

	Yes	No
Health and Wellness Speakers	Health and Wellness Speakers Yes	Health and Wellness Speakers No
Classes and Speakers on a variety of educational topics such as art, current events, history, music, etc.	Classes and Speakers on a variety of educational topics such as art, current events, history, music, etc. Yes	Classes and Speakers on a variety of educational topics such as art, current events, history, music, etc. No
Exercise & Fitness classes	Exercise & Fitness classes Yes	Exercise & Fitness classes No
Daily lunch program	Daily lunch program Yes	Daily lunch program No
Ask Nurse Steve. A monthly health talk and blood pressure screenings	Ask Nurse Steve. A monthly health talk and blood pressure screenings Yes	Ask Nurse Steve. A monthly health talk and blood pressure screenings No
Chat With Joy. A timely topic from the Maryland Access Point coordinator	Chat With Joy. A timely topic from the Maryland Access Point coordinator Yes	Chat With Joy. A timely topic from the Maryland Access Point coordinator No
Volunteer Opportunities	Volunteer Opportunities Yes	Volunteer Opportunities No
Frederick County Senior Services Division Website. A resource for activity calendars, menus, trips, and other info	Frederick County Senior Services Division Website. A resource for activity calendars, menus, trips, and other info Yes	Frederick County Senior Services Division Website. A resource for activity calendars, menus, trips, and other info No
Frederick County Senior Services Division eStore. For online registration and payment for classes, meals, & activities.	Frederick County Senior Services Division eStore. For online registration and payment for classes, meals, & activities. Yes	Frederick County Senior Services Division eStore. For online registration and payment for classes, meals, & activities. No
Frederick County Senior Services Division Virtual Learning Center on the the FCSSD website. An on-demand video library of topics such as Medicare, nutrition, and caregiving.	Frederick County Senior Services Division Virtual Learning Center on the the FCSSD website. An on-demand video library of topics such as Medicare, nutrition, and caregiving. Yes	Frederick County Senior Services Division Virtual Learning Center on the the FCSSD website. An on-demand video library of topics such as Medicare, nutrition, and caregiving. No
Public Computers and free WiFi access	Public Computers and free WiFi access Yes	Public Computers and free WiFi access No

Other (please specify)

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* 5. How do you rate the following?

	Poor	Fair	Good	Excellent	No Opinion
Programs (classes, activities, events, speakers, trips)	Programs (classes, activities, events, speakers, trips) Poor	Programs (classes, activities, events, speakers, trips) Fair	Programs (classes, activities, events, speakers, trips) Good	Programs (classes, activities, events, speakers, trips) Excellent	Programs (classes, activities, events, speakers, trips) No Opinion
Meal Service (food options, plating, serving times, seating options)	Meal Service (food options, plating, serving times, seating options) Poor	Meal Service (food options, plating, serving times, seating options) Fair	Meal Service (food options, plating, serving times, seating options) Good	Meal Service (food options, plating, serving times, seating options) Excellent	Meal Service (food options, plating, serving times, seating options) No Opinion
Facility (overall appearance, cleanliness, comfort, space & equipment availability for your preferred activities, safety)	Facility (overall appearance, cleanliness, comfort, space & equipment availability for your preferred activities, safety) Poor	Facility (overall appearance, cleanliness, comfort, space & equipment availability for your preferred activities, safety) Fair	Facility (overall appearance, cleanliness, comfort, space & equipment availability for your preferred activities, safety) Good	Facility (overall appearance, cleanliness, comfort, space & equipment availability for your preferred activities, safety) Excellent	Facility (overall appearance, cleanliness, comfort, space & equipment availability for your preferred activities, safety) No Opinion
Staff (professional, responsive, friendly)	Staff (professional, responsive, friendly) Poor	Staff (professional, responsive, friendly) Fair	Staff (professional, responsive, friendly) Good	Staff (professional, responsive, friendly) Excellent	Staff (professional, responsive, friendly) No Opinion
Affordability (class fees, meal contribution, trips, special events)	Affordability (class fees, meal contribution, trips, special events) Poor	Affordability (class fees, meal contribution, trips, special events) Fair	Affordability (class fees, meal contribution, trips, special events) Good	Affordability (class fees, meal contribution, trips, special events) Excellent	Affordability (class fees, meal contribution, trips, special events) No Opinion
Transportation (cost, availability, length of time on bus, vehicle type and condition)	Transportation (cost, availability, length of time on bus, vehicle type and condition) Poor	Transportation (cost, availability, length of time on bus, vehicle type and condition) Fair	Transportation (cost, availability, length of time on bus, vehicle type and condition) Good	Transportation (cost, availability, length of time on bus, vehicle type and condition) Excellent	Transportation (cost, availability, length of time on bus, vehicle type and condition) No Opinion
Volunteer Opportunities	Volunteer Opportunities Poor	Volunteer Opportunities Fair	Volunteer Opportunities Good	Volunteer Opportunities Excellent	Volunteer Opportunities No Opinion

Other (please specify)

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* 6. In what ways have you benefitted from attending a senior center?
(check all that apply)

I see no benefit from attending a senior center

Improved strength/flexibility/balance/health from fitness programs

Improved nutritional health from dining program(s)

Improved mental sharpness from classes and activities

Improved connections with others through social activities

Improved sense of belonging through volunteer activities

Other (please specify)

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* 7. I belong to the following generation:

The Greatest Generation (born in 1910 - 1924)

The Silent Generation (born in 1924 - 1945)

The Boomer Generation (born in 1945 - 1964)

Generation X (born in 1965 - 1979)

Other (please specify)

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* 8. How long have you attended a Frederick County Senior Services Division Senior Center?

More than 10 years

5 - 10 years

1 - 5 years

Less than one year

How did you hear about the senior center?

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* 9. What is your preferred method of getting information about senior center activities, events, meals, trips, and other programs?

Word of mouth from a friend or another center participant

Monthly calendar and menu available in print form at the senior center

Website

Facebook

Other (please specify)

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* 10. Which Frederick County Senior Services Division Senior Center do you attend most often?

Brunswick

Emmitsburg

Frederick

Urbana

Why do you attend this center?

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* 1. Overall, how satisfied are you with the services at the senior center(s) you attend?

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* 2. Please provide at least one suggestion for an activity, class, event, service, or trip destination you would like to see added to senior center schedules.

Question Title

* 3. What would you would like to see changed or discontinued?

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* 4. Are you aware of the following programs and services offered at each senior center?

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* 5. How do you rate the following?

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* 6. In what ways have you benefitted from attending a senior center? (check all that apply)

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* 7. I belong to the following generation:

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* 8. How long have you attended a Frederick County Senior Services Division Senior Center?

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* 9. What is your preferred method of getting information about senior center activities, events, meals, trips, and other programs?

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* 10. Which Frederick County Senior Services Division Senior Center do you attend most often?

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* 11. What else would you like us to know about your senior center experiences?

* 6. In what ways have you benefitted from attending a senior center?
(check all that apply)