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How was your Appointment?
Thank you for attending your appointment with headspace Bankstown. We would like to gather some feedback about how your appointment went and how we could improve our services.
1.
My headspace appointment was:
Via phone
Via video call
In-person at headspace Bankstown
2.
Who have you had an appointment with?
Dr Jennifer Martinez (GP)
Dr Erainia Wu (GP)
Mickey Skidmore (Accredited Mental Health Social Worker)
Kelly Yu (Dietitian)
Other (please specify)
3.
Were you able to easily understand the information communicated to you during your appointment?
Yes
No
4.
Did they actively listen to your concerns and involve you in decision-making regarding your healthcare?
Yes
No
5.
How comfortable did you feel discussing your concerns with them?
Strongly agree
Agree
Neither agree nor disagree
Disagree
Strongly disagree
6.
Did they encourage you to ask questions and provide sufficient time to address your concerns during the appointment?
Yes
No
7.
What did you like or not like about your appointments with your clinician?
8.
How would your rate the effectiveness of their communication in building trust and rapport with you?
Very high quality
High quality
Neither high nor low quality
Low quality
Very low quality
9.
Would you recommend our service to a friend or family member?
Yes
No
10.
How could we improve our service? Any other comments?
If you'd like a response from us, please leave your full name and email address below.