Customer Feedback Survey

Thank you for taking part in this survey. This will help us provide the best possible service to all our customers.

* 1. Who is your main supplier for your office products?

* 2. Which office products do you prefer to buy from a supplier other than Boss? Please can you explain why for each one you mention.

* 3. On a scale of 1 – 5 with 1 being the lowest, how would you rate your satisfaction with the following criteria from BOSS?

  1 2 3 4 5
Quality of products
Service from Account Manager and CSR
Range of products and services
Delivery time frame
Price of products

* 4. If your rating is 3 and under with any of the above please expand, stating the area of dissatisfaction

* 5. Are there any new products that you have purchased from BOSS in the last year?

* 6. Are there any products you would like to see added to BOSS’s product range?

* 7. How many times have you visited our website in the last month

* 8. When you have visited our site has it been

* 9. How do you normally access the site?

* 10. What else could we do to improve our products or services to you?

T