Customer Feedback Survey

Thank you for giving us the opportunity to serve you better. Please help us by taking a few minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. 

Who is your main supplier for your office products?

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* 1. Who is your main supplier for your office products?

Which office products do you prefer to buy from a supplier other than BOSS? Please can you explain why for each one you mention.

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* 2. Which office products do you prefer to buy from a supplier other than BOSS? Please can you explain why for each one you mention.

On a scale of 1 – 5 with 1 being the lowest, how would you rate your satisfaction with the following criteria from BOSS?

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* 3. On a scale of 1 – 5 with 1 being the lowest, how would you rate your satisfaction with the following criteria from BOSS?

  1 2 3 4 5
Quality of products
Service from Account Manager and CSR
Range of products and services
Delivery time frame
Price of products
If your rating is 3 and under with any of the above please expand, stating the area of dissatisfaction

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* 4. If your rating is 3 and under with any of the above please expand, stating the area of dissatisfaction

Are there any new products that you have purchased from BOSS in the last year?

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* 5. Are there any new products that you have purchased from BOSS in the last year?

Are there any products you would like to see added to BOSS’s product range?

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* 6. Are there any products you would like to see added to BOSS’s product range?

How many times have you visited our website in the last month

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* 7. How many times have you visited our website in the last month

When you have visited our site has it been

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* 8. When you have visited our site has it been

How do you normally access the site?

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* 9. How do you normally access the site?

What else could we do to improve our products or services to you?

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* 10. What else could we do to improve our products or services to you?

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