lansingurgentcare.com Patient Experience Survey Reception/Check In Question Title 1. Was this your first time visiting Lansing Urgent Care? Yes No *If NO, how many times have you visited our facilities? Question Title 2. How appropriate do you feel your wait time was? Slow as a Tortoise 2 3 4 5 6 7 8 9 Fast as a Hare . . Slow as a Tortoise . 2 . 3 . 4 . 5 . 6 . 7 . 8 . 9 . Fast as a Hare Question Title 3. How would you rate the professionalism and friendliness of the reception desk staff? Cold and inappropriate 2 3 4 5 6 7 8 9 Best reception desk ever! . . Cold and inappropriate . 2 . 3 . 4 . 5 . 6 . 7 . 8 . 9 . Best reception desk ever! Question Title 4. Please rate the ease of your registration and check in process? Slow and inefficient 2 3 4 5 6 7 8 9 Super fast and easy . . Slow and inefficient . 2 . 3 . 4 . 5 . 6 . 7 . 8 . 9 . Super fast and easy 25% of survey complete. Next
