Product/Shipment Customer Satisfaction Survey

Question Title

1. Address

Name

Company

Country

Email Address

Question Title

2. How satisfied are you with your sales representative?

	Not Satisfied	Somewhat Satisfied	Satisfied	Exceeded Expectation	N/A
Technical knowledge of the product line?	Technical knowledge of the product line? Not Satisfied	Technical knowledge of the product line? Somewhat Satisfied	Technical knowledge of the product line? Satisfied	Technical knowledge of the product line? Exceeded Expectation	Technical knowledge of the product line? N/A
Response time to your inquiries?	Response time to your inquiries? Not Satisfied	Response time to your inquiries? Somewhat Satisfied	Response time to your inquiries? Satisfied	Response time to your inquiries? Exceeded Expectation	Response time to your inquiries? N/A
Overall professionalism?	Overall professionalism? Not Satisfied	Overall professionalism? Somewhat Satisfied	Overall professionalism? Satisfied	Overall professionalism? Exceeded Expectation	Overall professionalism? N/A

Additional Comments

Question Title

3. How satisfied are you with technical support?

	Not Satisfied	Somewhat Satisfied	Satisfied	Exceeded Expectation	N/A
Technical knowledge of the product line?	Technical knowledge of the product line? Not Satisfied	Technical knowledge of the product line? Somewhat Satisfied	Technical knowledge of the product line? Satisfied	Technical knowledge of the product line? Exceeded Expectation	Technical knowledge of the product line? N/A
Response time to your inquiries?	Response time to your inquiries? Not Satisfied	Response time to your inquiries? Somewhat Satisfied	Response time to your inquiries? Satisfied	Response time to your inquiries? Exceeded Expectation	Response time to your inquiries? N/A
Overall professionalism?	Overall professionalism? Not Satisfied	Overall professionalism? Somewhat Satisfied	Overall professionalism? Satisfied	Overall professionalism? Exceeded Expectation	Overall professionalism? N/A

Additional Comments

Question Title

4. How satisfied are you with Hemisphere GNSS products?

	Not Satisfied	Somewhat Satisfied	Satisfied	Exceeded Expectation	N/A
Performance	Performance Not Satisfied	Performance Somewhat Satisfied	Performance Satisfied	Performance Exceeded Expectation	Performance N/A
Features	Features Not Satisfied	Features Somewhat Satisfied	Features Satisfied	Features Exceeded Expectation	Features N/A
Design	Design Not Satisfied	Design Somewhat Satisfied	Design Satisfied	Design Exceeded Expectation	Design N/A
Overall Quality	Overall Quality Not Satisfied	Overall Quality Somewhat Satisfied	Overall Quality Satisfied	Overall Quality Exceeded Expectation	Overall Quality N/A
Packaging	Packaging Not Satisfied	Packaging Somewhat Satisfied	Packaging Satisfied	Packaging Exceeded Expectation	Packaging N/A

Additional Comments

Question Title

5. How satisfied are you with the Hemisphere GNSS experience?

	Not Satisfied	Somewhat Satisfied	Satisfied	Exceeded Expectation	N/A
Lead Times	Lead Times Not Satisfied	Lead Times Somewhat Satisfied	Lead Times Satisfied	Lead Times Exceeded Expectation	Lead Times N/A
Website	Website Not Satisfied	Website Somewhat Satisfied	Website Satisfied	Website Exceeded Expectation	Website N/A
Documentation	Documentation Not Satisfied	Documentation Somewhat Satisfied	Documentation Satisfied	Documentation Exceeded Expectation	Documentation N/A
Communications	Communications Not Satisfied	Communications Somewhat Satisfied	Communications Satisfied	Communications Exceeded Expectation	Communications N/A
Value of Product	Value of Product Not Satisfied	Value of Product Somewhat Satisfied	Value of Product Satisfied	Value of Product Exceeded Expectation	Value of Product N/A

Additional Comments

Question Title

6. Why did you choose to purchase from the Hemisphere portfolio? (Mark all that apply)

Brand

Price

Performance

Quality

Support

Flexibility

Private Branding

Additional Comments