Product/Shipment Customer Satisfaction Survey Question Title * 1. Address Name Company Country Email Address Question Title * 2. How satisfied are you with your sales representative? Not Satisfied Somewhat Satisfied Satisfied Exceeded Expectation N/A Technical knowledge of the product line? Technical knowledge of the product line? Not Satisfied Technical knowledge of the product line? Somewhat Satisfied Technical knowledge of the product line? Satisfied Technical knowledge of the product line? Exceeded Expectation Technical knowledge of the product line? N/A Response time to your inquiries? Response time to your inquiries? Not Satisfied Response time to your inquiries? Somewhat Satisfied Response time to your inquiries? Satisfied Response time to your inquiries? Exceeded Expectation Response time to your inquiries? N/A Overall professionalism? Overall professionalism? Not Satisfied Overall professionalism? Somewhat Satisfied Overall professionalism? Satisfied Overall professionalism? Exceeded Expectation Overall professionalism? N/A Additional Comments Question Title * 3. How satisfied are you with technical support? Not Satisfied Somewhat Satisfied Satisfied Exceeded Expectation N/A Technical knowledge of the product line? Technical knowledge of the product line? Not Satisfied Technical knowledge of the product line? Somewhat Satisfied Technical knowledge of the product line? Satisfied Technical knowledge of the product line? Exceeded Expectation Technical knowledge of the product line? N/A Response time to your inquiries? Response time to your inquiries? Not Satisfied Response time to your inquiries? Somewhat Satisfied Response time to your inquiries? Satisfied Response time to your inquiries? Exceeded Expectation Response time to your inquiries? N/A Overall professionalism? Overall professionalism? Not Satisfied Overall professionalism? Somewhat Satisfied Overall professionalism? Satisfied Overall professionalism? Exceeded Expectation Overall professionalism? N/A Additional Comments Question Title * 4. How satisfied are you with Hemisphere GNSS products? Not Satisfied Somewhat Satisfied Satisfied Exceeded Expectation N/A Performance Performance Not Satisfied Performance Somewhat Satisfied Performance Satisfied Performance Exceeded Expectation Performance N/A Features Features Not Satisfied Features Somewhat Satisfied Features Satisfied Features Exceeded Expectation Features N/A Design Design Not Satisfied Design Somewhat Satisfied Design Satisfied Design Exceeded Expectation Design N/A Overall Quality Overall Quality Not Satisfied Overall Quality Somewhat Satisfied Overall Quality Satisfied Overall Quality Exceeded Expectation Overall Quality N/A Packaging Packaging Not Satisfied Packaging Somewhat Satisfied Packaging Satisfied Packaging Exceeded Expectation Packaging N/A Additional Comments Question Title * 5. How satisfied are you with the Hemisphere GNSS experience? Not Satisfied Somewhat Satisfied Satisfied Exceeded Expectation N/A Lead Times Lead Times Not Satisfied Lead Times Somewhat Satisfied Lead Times Satisfied Lead Times Exceeded Expectation Lead Times N/A Website Website Not Satisfied Website Somewhat Satisfied Website Satisfied Website Exceeded Expectation Website N/A Documentation Documentation Not Satisfied Documentation Somewhat Satisfied Documentation Satisfied Documentation Exceeded Expectation Documentation N/A Communications Communications Not Satisfied Communications Somewhat Satisfied Communications Satisfied Communications Exceeded Expectation Communications N/A Value of Product Value of Product Not Satisfied Value of Product Somewhat Satisfied Value of Product Satisfied Value of Product Exceeded Expectation Value of Product N/A Additional Comments Question Title * 6. Why did you choose to purchase from the Hemisphere portfolio? (Mark all that apply) Brand Price Performance Quality Support Flexibility Private Branding Additional Comments Done
