Booking appointments over the phone

* 1. Name of the receptionist answering phone

* 2. Friendliness and professionalism of the receptionist

  Awful - 0 1 2 3 4 5 6 7 8 9 Excellent - 10
Friendliness and professionalism

* 3. Explanation of first time guest paperwork and cancellation policy

  Awful - 0 1 2 3 4 5 6 7 8 9 Excellent - 10
 First time guest

* 4. Explanation of service requested

  Awful - 0 1 2 3 4 5 6 7 8 9 Excellent - 10
Explanation of services

* 5. Directions to location

  Awful - 0 1 2 3 4 5 6 7 8 9 Excellent - 10
Directions

* 6. Appointment confirmation

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