Bluewater Health ICU - Patient/Family Experience Survey We value the feedback you provide on this survey. The information helps guide us in providing exemplary care for all our patients. **Your responses are anonymous unless you choose to provide your name** OK Question Title * 1. I am a: Patient Family Member OK Question Title * 2. Were you given the Patient Information Folder and oriented to the unit on admission? Yes No Unsure Comments OK Question Title * 3. The ICU staff were readily willing and able to address my, or my family member's, concerns/questions: Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Comments OK Question Title * 4. The staff explained my, or my family member's, medical condition in a manner that I could fully understand: Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Comments OK Question Title * 5. The ICU team's response to my, or my family member's, needs were: Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Comments OK Question Title * 6. I was as involved with my, or my family member's, daily plan of care as I wanted to be: Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Comments OK Question Title * 7. The ICU team introduced themselves prior to providing care: Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Comments OK Question Title * 8. I, or my family member, was treated with courtesy, respect, compassion, and kindness: Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Comments OK Question Title * 9. I was satisfied with the way my, or my family member's, pain was assessed and treated by the ICU team: Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Comments OK Question Title * 10. Rate the quality of care received on the unit during your stay: Poor Fair Good Very Good Excellent Poor Fair Good Very Good Excellent Comments OK Question Title * 11. Is there anything else that you would like to tell us about your, or your family member's, stay on this unit? OK DONE